I was told the wait would be 2.5-3 hours… it took 5 hours and they didn’t do everything they said they would (alignment). If I had known it was going to take 5 hours I would not have waited in the lobby, but found a ride home. My annoyance in the matter is why was there an opening for service if they had too many cars to service. I would have come another day and not wasted my day off.
9/22/2024
Lourdes P. VERIFIED CUSTOMER
Awesome Team!
9/22/2024
Lucila C. VERIFIED CUSTOMER
Services are always on schedule and estimate time is accurate. Great customer service. You don’t get pressure from staff to get services you can’t afford at the time.
9/22/2024
Holden S. VERIFIED CUSTOMER
Everyone that I came in contact with was helpful and very friendly. I would recommend coming here to anyone with a Toyota.
9/22/2024
Nicholas G. VERIFIED CUSTOMER
Allways 5star service!
9/22/2024
Paul P. VERIFIED CUSTOMER
Great service
9/22/2024
Paulos H. VERIFIED CUSTOMER
Waiting was reasonable, and communicated with clearly.
9/21/2024
Steven F. VERIFIED CUSTOMER
Q Holt always does a great job for me.
Thanks, Q!
Steve Faivre
9/21/2024
Algis R. VERIFIED CUSTOMER
Once again, excellent experience. Jessica doesn’t stop to amaze me. She is very knowledgeable and on point.
9/21/2024
Qiam M. VERIFIED CUSTOMER
He is awesome
9/21/2024
Bruce B. VERIFIED CUSTOMER
Q.Holt handled my car totally to my satisfaction. Q Holt has always done a great job meeting my car needs. I am very glad that he is my car advisor.
9/21/2024
Antonio D. VERIFIED CUSTOMER
Very good service tanks
9/21/2024
Melissa R. VERIFIED CUSTOMER
I received excellent service at Norm Reeves! And having the kiosk where I can buy snacks is nice ????
9/21/2024
Joann P. VERIFIED CUSTOMER
Simona was very helpful and courteous.
9/21/2024
Tony O. VERIFIED CUSTOMER
Excellent customer service!
9/21/2024
Vinh H. VERIFIED CUSTOMER
Good service
9/21/2024
Jared A. VERIFIED CUSTOMER
Everything was great and so much faster than I expected! Thank you
9/21/2024
Guillermo V. VERIFIED CUSTOMER
Simona was great. My last service I took my truck to a different service team (not Norm Reeves) and not only were they not as friendly, the quality of my service and my overall experience were terrible. Thank you Simon’s for making this a much better service experience.
9/21/2024
Nami I. VERIFIED CUSTOMER
Luis is exceptional- communication and expectations are superb. He listens and I definitely feel cared for and I trust that I’m never being taken advantage of as a client. Thanks Luis. You are consistently the BEST! -nami
9/21/2024
Andreas Burkhard. VERIFIED CUSTOMER
Great service, even took care of the alarm update, much appreciated!