Everyone I spoke to was nice and professional and did a great job.
9/19/2024
Margaret B. VERIFIED CUSTOMER
Thank you for your service and support.
9/19/2024
Charles G. VERIFIED CUSTOMER
Positives: checked in on time; it took less time than estimated to complete service. Negatives:check-in person wasn't as friendly as others but he wasn't rude; my discount wasn't applied as was initially discussed but once I mentioned the mistake it was taken care of. Overall experience was good
9/19/2024
Cathy H. VERIFIED CUSTOMER
Denise was very kind and helpful but my only concern was when I went to drive away and the dash kept showing all these malfunction alerts so I had to wait an additional hour for them to figure out how to reset the car before I could take it.
9/19/2024
Jama I. VERIFIED CUSTOMER
I'm very appreciate you norm Reeves Toyota groupy
You did services. And I wanted to thanks
Richard and his colleagues.
9/19/2024
Alyce C. VERIFIED CUSTOMER
Great service
9/19/2024
Ronald L. VERIFIED CUSTOMER
Everything went smoothly. Thank you to Richard for keeping me informed of the status of my vehicle and updated for any extra costs. This experience is why i prefer Norm Reeves to any other local dealerships.
9/19/2024
Min P. VERIFIED CUSTOMER
Robert was so kind to me.
9/19/2024
Schelly R. VERIFIED CUSTOMER
Luis was wonderful & kept me informed
9/19/2024
Marlone P. VERIFIED CUSTOMER
Thank you very much for this follow-up survey. Mr. John Bautista was very professional, answered all the questions we had, and had our car ready in an hour. Very efficient! - Marlone P
9/19/2024
Venancia E. VERIFIED CUSTOMER
Thank you and keep up the good work
9/19/2024
Flores B. VERIFIED CUSTOMER
Q. Holt takes great care of Norm Reeves Toyota customers!
9/18/2024
Juan L. VERIFIED CUSTOMER
Evertyhing was good only I waited too much
9/18/2024
Florin B. VERIFIED CUSTOMER
Expeditive !
9/18/2024
Melinda P. VERIFIED CUSTOMER
The service writer seems like he hates his job. A smile goes a long way. When my car was done he handed me the keys and was like “your car is either on the other side of the wall or by the flagpole”. So I go in search of my car where the service write told me it would be and he was wrong. I couldn’t find my car and he didn’t help me find it. After a few moments I finally was able to locate my car and it was in neither locations he told me. It was at the roundabout. I know he didn’t park the car there but communication between the porter or technician would be nice. Luckily I’m not disabled and was able to walk the lot to locate my car.
9/18/2024
Safrin (. VERIFIED CUSTOMER
He took care of the issue to our satisfaction.
9/18/2024
Matthew K. VERIFIED CUSTOMER
Richard was professional and customer service oriented.
9/18/2024
Algis R. VERIFIED CUSTOMER
I am extremely satisfied with the entire experience. Jessica provided excellent service and was very knowledgeable. She answered all technical questions. Surpassed my expectations.
She provided and explained work report and pointed out the technician recommendations.
I was so impressed and want to continue be a toyota owner.
From the moment I pulled up, all staff was very attentive and did not waste time.
While I waited, I spoke with staff from parts, finance and sales representatives.
The coffee machine was amazing and the facilities impecable.
Thanks a lot