Mr. Luis Marquez is an outstanding Service Advisor who listens to customer concerns, and provides excellent technical input regarding maintenance service, inspection and repairs. Mr. Marquez has my highest commendation in the unmatched exceptional performance of his Service Advisor role and responsibilities. It is a great pleasure to have our Toyotas serviced at Norm Reeves, under the guidance and oversight of Mr. Marquez.
9/18/2024
Martin H. VERIFIED CUSTOMER
Richard and techs diagnosed the problem with my vehicle and were honest and courteous. That’s hard to find at dealership service departments!
9/18/2024
Noel D. VERIFIED CUSTOMER
The team was very helpful. I’m currently on a very restricted budget because I went back to school and was stressing over having car work done. The technician made it easy for me and was able to do the main things I needed so I could still drive the car safely, letting me know I could get the other services done later.
9/18/2024
Jacob L. VERIFIED CUSTOMER
My car isn’t done yet. It’s still there at the service center being worked on. I suppose I’ll let you know when it’s done
9/18/2024
Domitila J. VERIFIED CUSTOMER
Thanks
9/18/2024
Angely G. VERIFIED CUSTOMER
Happy with the service.
9/17/2024
Kevin S. VERIFIED CUSTOMER
I think the service options at the time of delivering the vehicle could have been better explained. I think I should have been contacted to approve all charges prior to work commencing. Denise Lopez was very helpful and made things right. Without her customer support I think I would have been very dissatisfied.
9/17/2024
Alfonso A. VERIFIED CUSTOMER
Excelente servicio
9/17/2024
John T. VERIFIED CUSTOMER
I have been dealing with Q Holt for over twenty-five years (ie Rose Toyota, Toyota of San Diego and now Norm Reeves Toyota). I appreciate his professionalism and support ensuring my vehicles are well maintained. I look forward to working with him for many more years.
9/17/2024
Anna V. VERIFIED CUSTOMER
Fine
9/17/2024
Benbela B. VERIFIED CUSTOMER
??????????
9/17/2024
Stephen N. VERIFIED CUSTOMER
Friendly professional service
9/17/2024
Michael A. VERIFIED CUSTOMER
Superb Service by Q
9/17/2024
Spencer H. VERIFIED CUSTOMER
Great service
9/17/2024
Steven B. VERIFIED CUSTOMER
Between April 2024- September 2024 I’ve spent over $2000 in repeated visits to have my car serviced for issues related to a check engine light. I was also told that the issue was resolved/fixed after each earlier visit— only for the light to come back on within a day or two after having my car serviced. This was pretty much the process over the course of 6months. It appeared that “new issues” kept being found that did not previously exist nor were previously reported in the initial service checks. If I could be provided with the contact information of your legal team that would be great.
Thank you,
Dr. Steven B
9/16/2024
Roy D. VERIFIED CUSTOMER
None
9/16/2024
Jorge P. VERIFIED CUSTOMER
Thank you for the prompt service and letting me know the issues with my car asap so they are resolved.
9/16/2024
Gary A. VERIFIED CUSTOMER
It was my wife, Rose, and she says, “I guess so.” We are both wondering how we can avoid this “battery Charging, or not charging, we have been experiencing! Why does it happen? And, Without drastically changing our driving habits, how can we best do away with this issue. We do not drive much, nor very far, as a rule. Would putting it on a charger at home, help? what do you suggest?
9/16/2024
Noemi N. VERIFIED CUSTOMER
Robert was extremely helpful and made my visit a pleasant exprience
9/16/2024
Michael S. VERIFIED CUSTOMER
Never received a call back about the status of my truck took over a week to heard anything