Service was great and technician was perfect. Introduced me to the 15% discount for vehicle with over 100,000 miles.
Thank you.
9/15/2024
Gary B. VERIFIED CUSTOMER
Very helpful and thorough. Thank you.
9/15/2024
Blanca S. VERIFIED CUSTOMER
Everyone was kind , helpful and prompt !
9/15/2024
Karla B. VERIFIED CUSTOMER
I had an appointment at 10:15. I was told to wait in line and wasn’t seen till 10:45. I was quoted a 2 hour return time for an oil change. The lobby is nice and I waited in there. I received a text at 12:00 that my car was ready and to prepay, which I did. The text said “thank you for your payment. I’ll be with you soon.” Normally, they come to the lobby and call your name. That never happened. I waited another 30 minutes before I approach another employee and asked for an update. I was told “second window to your right to see John B.” I walked over there and he wasn’t there. Computer screen was black which made me realize it was either lunch time or he hasn’t been there in awhile. The I guy asked for an update realized my confusion. He grabbed the keys and got me on my way without any direction of where my car was parked. I know you guys can do better. I booked this appointment a week an advance. Please do better.
9/15/2024
Susy S. VERIFIED CUSTOMER
She was the most amazing. If been there many times, but she went above and beyond.
9/15/2024
William H. VERIFIED CUSTOMER
I forgot to add to my last comment that the technician came up with the $5700 quote without actually further inspecting my car when I pointed out that the rattling sound had not been fixed.
9/15/2024
Justin H. VERIFIED CUSTOMER
I got my steering wheel redone. The leather on it was peeling. I asked about it last time and they said it would be $100, but it would be good as new. However this time they said it would be $250. I needed it done so I said okay because it’s going to be good as new. When I picked up the car I looked at my steering wheel and the intentions are still on the steering wheel from the peeling. All it looks like it they painted over it. That is not good as new. I feel as if I’ve been scammed. $250 is a crazy amount of money for them to just paint over the steering wheel, I could have done that myself for $20. Completely unacceptable. We were thinking of buying a new Tacoma from you guys but now we want to go to a different dealership.
9/15/2024
Hunter A. VERIFIED CUSTOMER
Holt is great. Awesome to see him when I come in.
9/15/2024
Mark P. VERIFIED CUSTOMER
Richard was fantastic
9/14/2024
Brenda M. VERIFIED CUSTOMER
My cabin filter is filthy. Your guy said it was fine…clearly he did not even look at it as my friend just pulled it out to replace….
Please respond to this as I’d like to send a photo of how dirty it was and I’d like to discuss how you will manage this in the future because I’d like to have trust in your company….
9/14/2024
Genet B. VERIFIED CUSTOMER
They don’t want fixed my tires keep saying nothing happened to so I had to take it on other tires shop by paying extra money to be fixed which is they did it with amazing Good job that’s why I am not satisfied with Toyota service
9/14/2024
Arthur A. VERIFIED CUSTOMER
Got the car sooner than estimated time.
9/14/2024
Laurie T. VERIFIED CUSTOMER
Outstanding service! Thank-you!!!
9/14/2024
Mariana G. VERIFIED CUSTOMER
Very good service, congratulations, thank you very much
9/14/2024
James Milton. VERIFIED CUSTOMER
Robert did a great job. Service was done quickly
9/14/2024
Alvin E. VERIFIED CUSTOMER
Karina was very professional and made sure that I met all my needs. Great communication throughout and superb customer service! Karina Toyota "Let's go places."
9/14/2024
Lawrence P. VERIFIED CUSTOMER
Great service. Great Personal.
9/14/2024
Enrique R. VERIFIED CUSTOMER
Jessica, very professional customer service gave me the good advice on my truck very kind person all around professional customer service is very appreciative. Thank you very much. She deserves 1 million stars.