Everything was done in a good manner, mostly everyone had a good attitude. Only issue was it took about 30 minutes longer than the estimated time I was told. I was told 1 hour and 20 minutes and it took about 2 hours. Other than that. Everything was good.
9/14/2024
Johnnie W. VERIFIED CUSTOMER
I thought Karina did great! I'm a repeat customer at Norm Reeves, and I brought in a new car today. Same solid service I've come to expect from the service department and the team there. I'll be back!
9/14/2024
Mora C. VERIFIED CUSTOMER
The price I was quoted and authorized for the repair of my back door lift was $1880. When I went to pick up my car the price was $2200. Rosalinda wasn’t there as she had left for the day and the salesperson who helped me didn’t know the situation. Luckily I had taken a screen shot of the original quote and sent it to my husband, otherwise I would have had no way to prove it. The original text with the quote had changed to $2200! The sales person couldn’t change the price without info from Rosalinda. She ultimately gave me 10% off before taxes for the parts. The price was still higher than originally quoted but not as high as $2200. I’ve been bringing this car here for years (and have a new one we plan to bring in) and I’ve never had such a discrepancy in the final price versus the quoted/authorized price. I’d love an explanation as to what happened.
9/14/2024
John C. VERIFIED CUSTOMER
Excellent
9/14/2024
Jerry L. VERIFIED CUSTOMER
She was professional and informative
9/13/2024
Vincent P. VERIFIED CUSTOMER
Service, on time and as advertised.
9/13/2024
Richard W. VERIFIED CUSTOMER
Great service
9/13/2024
Vicki A. VERIFIED CUSTOMER
He went over and above to help me. I couldn’t be more pleased!
9/13/2024
Kari R. VERIFIED CUSTOMER
Karina ,Robert,and furious were GREAT
I WILL BE BACK
THANK YOU TEAM
9/13/2024
Ngoc T. VERIFIED CUSTOMER
I’m satisfied. Thank you!!!!
9/13/2024
Laura S. VERIFIED CUSTOMER
Denise was very friendly and helped me just like in the past. The last few times I was happy as I was before. She has great people skills. Thanks again Denise.
9/13/2024
Felipe Z. VERIFIED CUSTOMER
..
9/13/2024
Isabel P. VERIFIED CUSTOMER
Thanks to Richard for his accurate diagnosis and attentive service.
9/13/2024
Joe S. VERIFIED CUSTOMER
Denise listened to what i wanted
9/13/2024
Juan B. VERIFIED CUSTOMER
I got charged $40 for having a new air filter replaced. If the old filter was removed to inspect but charged a service fee to install a new one . The filter is easy to be removed and reinstalled. It’s a scam to charge that much for a simple swap of an air filter. I would advise anyone who thinks to takes their car to service there to go somewhere else.
9/13/2024
Dean D. VERIFIED CUSTOMER
Your staff knows how to treat your customers…
9/13/2024
Francisco A. VERIFIED CUSTOMER
The problem I wanted to fix was not fixed.
9/13/2024
Brittanee R. VERIFIED CUSTOMER
Karina did an amazing job listening to my concerns and addressing them. She even followed up with my preferred communication during my busy workday. Thank you Karina!