I bought a Toyota care package and was confused and frustrated by being upsold on additional services that I think are included in what I pre paid.
3/8/2025
Leana B. VERIFIED CUSTOMER
Jonathan is the best in all ways possible.
3/8/2025
Kathleen C. VERIFIED CUSTOMER
Very friendly & helpful.
3/8/2025
Cumby J. VERIFIED CUSTOMER
Very nice customer service and work was done on time. Thx
3/7/2025
Elizabeth M. VERIFIED CUSTOMER
Jonathan was a dream to work with today! I had a crazy experience with my 4Runner while also having a newborn with me. Jonathan did everything to support me by getting us into the shop quickly, assisting with a shuttle to a rental car and was extremely thorough, detailed and friendly along the way. I appreciated his clear communication style and always following up on every step. Excellent service today!
3/7/2025
James G. VERIFIED CUSTOMER
Hansel service has always been professional, efficient and pleasant.
3/7/2025
Kathryn H. VERIFIED CUSTOMER
Excellent service. Things well explained. Job done sooner than time quoted
3/7/2025
Traci C. VERIFIED CUSTOMER
Always great work
3/7/2025
Rigoberto H. VERIFIED CUSTOMER
Thank you for resolving the flat tire problem and making me have confidence back, with in your mechanics/ technicians , staff and dealership.
3/7/2025
Sylvia B. VERIFIED CUSTOMER
Excellent efficient service. Jonathan was super keeping updated with what was happening with my car.
3/7/2025
Michele R. VERIFIED CUSTOMER
Jose was awesome! Great service thank you
3/7/2025
Michael F. VERIFIED CUSTOMER
Jonathan was extremely helpful, personable and professional. He explained all concerns to me very knowledgeably. Great team member.
3/7/2025
Sharon T. VERIFIED CUSTOMER
As I was standing outside near the advisors window.. I had two gentlemen ask if I had been taken care of. I very much appreciated their concern I had been waiting for awhile. Since I spend around $2900 I requested a car wash. Someone failed to do that. So Jose took it around to get it washed for me. Your service was outstanding!! Thank you, Sharon
3/7/2025
David M. VERIFIED CUSTOMER
Great service!!
3/7/2025
Lori C. VERIFIED CUSTOMER
Jordan is the best thanks again. Hansel Toyota will be back.
3/6/2025
Maureen O. VERIFIED CUSTOMER
Friendly and efficient service
3/6/2025
Maria G. VERIFIED CUSTOMER
Thank you so much and Jaime was excellent thank you
3/6/2025
Angela L. VERIFIED CUSTOMER
Jordan was extremely helpful and knowledgeable.
It’s people like her that keeps me coming back.
3/6/2025
Sandra A. VERIFIED CUSTOMER
Friendly and took time answering other questions out my car