Jose did a great job communicating and let me know what was going on! Thanks can’t wait to come back!
2/3/2025
Jason S. VERIFIED CUSTOMER
The female employee that I talk to you on the phone several times had a great demeanor, positive attitude and was a very clear communicator. She seemed very service oriented and was gonna make sure that I was satisfied.
2/1/2025
Taylor W. VERIFIED CUSTOMER
She explained everything very well and made me feel an important client
2/1/2025
Angie T. VERIFIED CUSTOMER
At the start I was frustrated because the kit needed to fix my recall was not on hand. However, the manager was excellent and found one from another Toyota store and was able to patch my light fixture. They dealt with a difficult situation, well, although I would appreciate in the future, if they knew they did not have the things needed for a scheduled repair that they would cancel ahead of time.
2/1/2025
Teresa C. VERIFIED CUSTOMER
Thank you!
2/1/2025
George T. VERIFIED CUSTOMER
I was completely satisfied with the service I received for my Prius.
2/1/2025
Shelly L. VERIFIED CUSTOMER
My service representative was friendly and went out of her way to help me reset my clock. The maintenance was done quickly and the setting is very clean. It was a good experience.
2/1/2025
Tammy K. VERIFIED CUSTOMER
He was very helpful
2/1/2025
Deborah S. VERIFIED CUSTOMER
Hansel Toyota Service Department was efficient, professional and friendly as always!!!! Perfect place to take your car for service!!!
2/1/2025
Kevin M. VERIFIED CUSTOMER
Staff was quick and professional. Made it easy
1/31/2025
Peggy E. VERIFIED CUSTOMER
Easy
1/31/2025
Lia T. VERIFIED CUSTOMER
Excellent service and help
1/30/2025
Steven C. VERIFIED CUSTOMER
Jordan was awesome. I had a list of things that needed attention on my 2023 Toyota sequoia. She patiently reviewed my list and went through each item with me and made sure they were all taken care of. She gave me follow up phone calls and texts and accommodated me with an after hours pick up because I had a crazy work day and couldn't get back in time during regular business hours. Her customer service skills are top notch! She is going to be my go to person for services from now on.
1/30/2025
Marianne W. VERIFIED CUSTOMER
JOSE was great got me checked in and everything straightened away quickly. Jose called me to let me know what was going on with the car and go over everything clearly with me which was much appreciated.. Jose was also there when I came back to pick up my car and reiterated what was going on. He did an Excellent job!
1/30/2025
Candace P. VERIFIED CUSTOMER
Fast service friendly service
1/30/2025
Michael H. VERIFIED CUSTOMER
Always satisfied with service and interaction and feedback from customer service.
Very gratifying as a consumer to have confidence and trust that the advice and explanations are believable.
So many options are available to service a Toyota, nice to have a dealership that is trustworthy.
1/30/2025
Derek H. VERIFIED CUSTOMER
Jorden was great very professional she answered all my questions. Although I did have too wait 20 minutes for car too be pulled up, in which time the porter hit the curb. While I watched Ouch