Excellent service. I greatly appreciated the simplicity of explanations and quick phone calls. The truck drives great now, as well!
1/30/2025
Cindy W. VERIFIED CUSTOMER
Jordan was great.
1/30/2025
Joseph G. VERIFIED CUSTOMER
Excellent customer service!!!
1/30/2025
Carla C. VERIFIED CUSTOMER
Jose was wonderful and I enjoyed my experience and plan to come back to your location for further services. My only feedback is that I was waiting in the waiting room and missed the message that my car was ready but over an hour went by before I noticed it and nobody came to let me know that the car was ready so I wasted an hour of my time. I believe that is mostly my fault for not seeing the message but Jose knew I was sitting in the lobby which was mere feet away I could even see customer service agents chit-chatting because it was not very busy but nobody came to let me know my car was ready.
1/29/2025
Clifford T. VERIFIED CUSTOMER
My experience has always been most excellent with your tech teams for both my Avalon & Matrix, for maintenance, repairs, advice & recommendations, as well as their arranging free to-&-from shuttle service.
1/29/2025
Donna S. VERIFIED CUSTOMER
Did you get the comments I already sent?
1/29/2025
Yvette M. VERIFIED CUSTOMER
Really good and thorough service!!
1/29/2025
Yoelvis A. VERIFIED CUSTOMER
I am very grateful, they took very good care of me and they do a good job, thank you very much to the Hansel Toyota team
1/29/2025
Harry D. VERIFIED CUSTOMER
You might add a sign outside notifying customers to come inside to check in. It was my first visit to Hansel Toyota and I waited in my car for a bit expecting someone to come out and greet me. When no one did, I went inside.
1/28/2025
Stephanie A. VERIFIED CUSTOMER
It is always a great experience getting my car serviced with Jonathan. He is always very informative with any questions that I have. Highly recommend 10/10 experience.
1/28/2025
Jose B. VERIFIED CUSTOMER
Service was great!
1/28/2025
Judith A. VERIFIED CUSTOMER
It was expensive, especially the sensor for flat tire replacement. I was charged for a pack of 4 but only needed one. Are the remainders being kept for me or if a second one fails, would I have to buy a second set of 4? Why can’t Hansel only charge for the number used?
1/28/2025
Cathi C. VERIFIED CUSTOMER
My only disappointment was that I didn’t get the communication telling me I needed to approve additional work so I will need to add another service date b
1/28/2025
Joshua L. VERIFIED CUSTOMER
The drink machine gave me a stomach bug. You should probably clean that
1/26/2025
Robert R. VERIFIED CUSTOMER
Thanks Brandyn!!
1/26/2025
Catherine M. VERIFIED CUSTOMER
Jordan was great! Very professional and clear!!
1/26/2025
Cynthia M. VERIFIED CUSTOMER
All very easy and smooth.
1/25/2025
Matthew P. VERIFIED CUSTOMER
Ladies were awesome very very professional and caring
1/25/2025
Dennis G. VERIFIED CUSTOMER
The only thing I didn't like was getting a text about trading in my vehicle when It is only a year old.