Made an appointment with ample time to order parts dropped off truck and was almost home in shuttle when received a call the parts were not there and service couldn’t be completed feel like they should of known that before I left the dealership and why were they not ordered for my service I had scheduled. Then when I came to pick up my vehicle told my vehicle would be pull around for pick up waited 15min with no truck had to request my vehicle again which then took 1min felt like I was not there first priority and let slip through the cracks I feel like my vehicle should of been waiting for me after the botched service of my vehicle to make my pick up and leaving as smooth as possible
1/25/2025
Gwynne C. VERIFIED CUSTOMER
All service was great! Thanks Jordan
1/25/2025
Palma S. VERIFIED CUSTOMER
Courteous and efficient service person
1/24/2025
Tom T. VERIFIED CUSTOMER
seamless, appreciated that the manager on duty when I dropped of had other team members pitch in to get through the drop off que and get me back out the door to make an appointment. Thanks!
1/24/2025
Alan H. VERIFIED CUSTOMER
Exceeded expectations.
1/24/2025
William J. VERIFIED CUSTOMER
I will fill out the survey. We will continue to come to you for repairs.
1/24/2025
Kevin O. VERIFIED CUSTOMER
Honestly, the friendliest face and person I’ve dealt with at any dealership. Ever. She was there at 6:30 this morning, and there when I checked out that evening at 5. Plenty of Toyota dealerships around..I’ll continue to bring my land cruiser back specifically to Hansel. Brandyn has a great deal to do with that.
1/24/2025
Steven W. VERIFIED CUSTOMER
Great guy very helpful. Explains everything very well. Very grateful
1/24/2025
Mark P. VERIFIED CUSTOMER
Thank you for accommodating my last-minute add-on of an additional service!
1/24/2025
Pamela P. VERIFIED CUSTOMER
Brandyn was friendly, professional and the timing of service was perfect. Thank you.
1/23/2025
Bill Y. VERIFIED CUSTOMER
I was a bit annoyed because I called yesterday to find out how long 30000 mile service takes and was told 1.5 hours but when I got there this am they told me about 3.5 -4 hours. So I did not have time today to do whole service I live in Sonoma so now I have to drive back to complete service. People who answer service phone show know answers to simple questions Service advisor was extremely professional and I still am overall very pleased with the service I have received over the last 10+ years
1/23/2025
David N. VERIFIED CUSTOMER
Speedy service and friendly support team. Always a joy working with you.
1/23/2025
Ted S. VERIFIED CUSTOMER
I hoped to get a readout on tire pressure and wear.
Otherwise all good.
1/23/2025
Alessandra G. VERIFIED CUSTOMER
She always makes me feel so welcome and walk me through everything and is always just so friendly
1/23/2025
Douglas B. VERIFIED CUSTOMER
Jordan took good care of me. Shuttle driver Carlos is a very personable ambassador for the Hansel brand. Everyone I experienced that that Hansel customer centric style!