I realize that your service department is busy, but no one treated me at my car, so after the person who pulled up behind me was serviced first, I went into the service department myself. My car was ready before the stated time, but I ended up waiting outside for 10 minutes for my car to be delivered to me. I was really unsatisfied with my service today.
12/13/2024
Monte C. VERIFIED CUSTOMER
Great customer service!
12/13/2024
Thomas K. VERIFIED CUSTOMER
Excellent service as usual.
12/12/2024
Nancy G. VERIFIED CUSTOMER
Excellent communication, best service.
12/12/2024
Jonathan L. VERIFIED CUSTOMER
The service is very professional and I thought the work was excellent
12/12/2024
George P. VERIFIED CUSTOMER
Thank you
12/12/2024
Edward I. VERIFIED CUSTOMER
Yes, Great service
12/12/2024
Randee M. VERIFIED CUSTOMER
Great service from Jordan
12/12/2024
Kathleen L. VERIFIED CUSTOMER
Today a guy attended to me and then transferred me to the lady that served me on my last visit and he was very pro-active
The lady that served me was very, efficient, very helpful and very kind????
Just how she talks and presents herself is so overwhelming
I waited for like an hour and a half … it went like a flash because the mints (candy)was very entertaining and the comfortable seats and waiting area is very homely????????
I really love your service with a smile??
Also my car is really smooth and I can tell the big difference
Thank you again
12/12/2024
Holly B. VERIFIED CUSTOMER
Jaime is very effective and friendly.
12/11/2024
Kamel A. VERIFIED CUSTOMER
Johnathon is great.
12/11/2024
Robert E. VERIFIED CUSTOMER
Every thing was great
12/11/2024
Farzana K. VERIFIED CUSTOMER
Very good response and take care my car I really appreciate thanks Toyota.
12/11/2024
Celina R. VERIFIED CUSTOMER
The shuttle driver Carlos was amazing, personable, kind, helpful Jordan at the front desk was helpful and witty and funny and very personable. My experience with the mechanic was limited, but very friendly when he dropped my car off. I appreciate you guys so so much. I will tell friends.
12/11/2024
Nathan B. VERIFIED CUSTOMER
No complaint. The only reason I was not “completely satisfied” with my visit on 12/10 is that the service was not able to be completed that day due to the need to source parts for a 20+year old car. Will return on 12/13 and anticipate “complete satisfaction” at that time.
12/11/2024
Dave P. VERIFIED CUSTOMER
Was great except didn’t get a car wash this time!
12/11/2024
Stephen B. VERIFIED CUSTOMER
It’s a complete pleasure dealing with your service department, they’re professional, caring and knowledgeable. It’s so rare to see that anymore. I’m glad I chose Hansel for my vehicle needs. Well done! Steve Berner
12/11/2024
Donald H. VERIFIED CUSTOMER
Absolute best customer service experience ever related to a service issue with a car!!!