Hansel Toyota Auto Repair Service

Very pleased with my service and repair. Also, 1st time in using the ride service home. Carlos was an excellent driver. Pleased my husband & I purchased the extended warrantee. It covered this small repair. Love the Prius Prime!

We’ll done!

Thank you team!!

Jaime is awesome!! Very accomodating.

All was great. Thank you

Jordan handled my situation professionally and with a smile. She is a valued employee in your company. You are lucky to have her. I was pretty upset when I came in with my brand new 1 day old rav4 that already had a service problem but Jordan kept her cool and took care of me.

Through and professional.

Great customer service!

Very satisfied!

Jose was great! Thank you! Oh,plus I forgot the shuttle driver’s name but he was the best! Both deserve a raise more than 45%!!!!!

Thai you

My airbag light comes on occasionally. You haven’t been able to get to them bottom of it yet.

Jordan is the best!!!

Every thing was great and thanks!

Jaume gives excellant service.

Great service from Brandyn

Jaime is awesome!!

We purchased a 2022 Highlander platinum and want to keep it all up to date at our Toyota dealer we purchased from (we live 1hr 1/2 away). I feel when we purchased the vehicle close to 60k miles these things should have been done, instead we payed $2,000 for the value package on top of our purchase and all extended warranties. I feel this is a bit excessive and to be asked to do this last minute made me seem pressured and kinda disappointed that this wasn’t covered for such a higher end vehicle with the mileage close to being due for this service. I believe this could have been done prior to selling the vehicle not to mention when we bought the vehicle it needed hatch motors replaced and it was missing a key fob, which when we purchased we were made to feel it was easy to get this all complete. I will say our hatch motors were fixed after a delay and mix up in the situation , I did mention key fob replacement when I was there last and this was addressed promptly. I also feel like while I decided to go with the “value service” I was kinda just left in the lobby to guess and hope it got done sooner than later. I do understand the technicians need time to complete the service, but I feel the service lacked in customer support as I was never checked on it texted any estimated time of completion, so I continued to sit and wait with no notification or idea when this work would be complete.

Great service, as always!

There was confusion about when the car was ready. I was told they would bring it right out, but they had difficulty finding it. After a total of about 25 minutes from when I was told to wait at the curb “They will bring it right there”, it was brought to me. I drove back to Sebastopol before I saw the lower glove box was on the passenger floor. I tried to install it, but I could not get it to latch properly. I called Jamie and brought it back where the glove box was reinstalled in 5 minutes. I drove back to Sebastopol, happy!