Adam was great and he explained everything thoroughly. Thank you! I am very happy with the service.
10/28/2020
Joseph G. VERIFIED CUSTOMER
Wonderful service as usual! your customer tech Adam was great, very helpful and friendly. Love my Prius!!! Will always be a Toyota fan!!!
10/28/2020
Beverly M. VERIFIED CUSTOMER
Yes, I was
10/27/2020
Kelli A. VERIFIED CUSTOMER
I was an hour late for work because shuttle and I requested it in advance! I emptied out the back of my truck to get it washed and NO car wash! ????
10/27/2020
Laura P. VERIFIED CUSTOMER
Very poor service. Terrible for a Toyota dealer. If I had made by myself in my garage I guess the result could be better than the high price is Hansel with no care for quality.
10/27/2020
PATTY T. VERIFIED CUSTOMER
Adam was really helpful, a good explainer
Appreciated his attention to my minor problem!
10/27/2020
ANDREW L. VERIFIED CUSTOMER
This survey references Kristie Brewer but I never worked with her nor have I ever heard that name. I worked with Ayman Qaisi and he was fantastic.
10/27/2020
Diane D. VERIFIED CUSTOMER
Jose was efficient, knowledgeable, professional and friendly with great energy! Promptly contacted me when car ready for pick up. Thank you!
10/25/2020
Michele V. VERIFIED CUSTOMER
I think it is a shame you can’t offer a ride at minimum to your customers that purchase from you and have a recall on their vehicle, but they live in Santa Rosa. Also, the guy that drove my truck out to me, drove past me, didn’t say anything such as hello and said “Is this yours?” I said yes. I need to see your paperwork. I had a 2015 Tundra Purchased and serviced with you and now my 2020 Tundra. Never and I mean never have I been asked for my paperwork. This was the worst experience ever and it was to deal with a recall. My mom is looking for a new car and it won’t be from here.
10/25/2020
Eugenia M. VERIFIED CUSTOMER
Excellent service.
10/24/2020
ROBIN G. VERIFIED CUSTOMER
Adam was super helpful and quick to respond to our questions about the services being done on our car.
We usually go to Freeman as we live in Windsor but we were camping in Petaluma so I decided to us Hansel for service this time and am so glad we did!
10/24/2020
Linda M. VERIFIED CUSTOMER
Have been doing business with Hansel Toyota for over 25 years. Have always been very happy with the service!
10/24/2020
Katherine C. VERIFIED CUSTOMER
Jaime was really good in communicating with me and letting me know when and how long it would take! I appreciate it since I need to make sure that I would get to work on time
10/24/2020
Matthew C. VERIFIED CUSTOMER
Brandyn was very friendly and extremely helpful. Great attitude.
10/23/2020
Greg D. VERIFIED CUSTOMER
They did the work on time and at the price they quoted.I’m very Happy
With the service
Thanks Greg D
10/23/2020
Katie L. VERIFIED CUSTOMER
Excellent staff! Very helpful thank you all!
10/23/2020
Billie W. VERIFIED CUSTOMER
Sent coupons for car wash and vacuuming. Wasn’t available because of Covid and ash, but ford does it?
10/23/2020
Omar R. VERIFIED CUSTOMER
I always get excelente Service at your location thank you so much
10/23/2020
Frisly D. VERIFIED CUSTOMER
Gracias por él servicio todo estuvo bien 100 puntos