Jose was super helpful kept me informed with the status and needs of my car.
10/30/2024
Bruce R. VERIFIED CUSTOMER
Thanks
10/30/2024
Leana B. VERIFIED CUSTOMER
The waiting time for my appointment was way too long I waited 488 min to be registered. My service took 4 hours
10/30/2024
Denise G. VERIFIED CUSTOMER
Thank you!
10/30/2024
Rolando R. VERIFIED CUSTOMER
Jordan’s a very good service advisor. She went through the details thoroughly and is a complete professional.
10/30/2024
Robert O. VERIFIED CUSTOMER
Great job, friendly people!
10/30/2024
Yoko A. VERIFIED CUSTOMER
Very quick service
Done exactly I was told to be done very satisfactory
10/30/2024
David R. VERIFIED CUSTOMER
He did a great job in communicating about my car. He is fast and friendly and I thank you for having a great employee in your department. Thank you.
10/29/2024
Catherine M. VERIFIED CUSTOMER
Jordan was great! Such a hard worker. Very competent and caring.
Nothing to do with Jordan, but I’m very disturbed about Corolla Cross screen defect.
10/29/2024
Almir C. VERIFIED CUSTOMER
Amazing service , love going to Jose.
He acknowledges his customers and stays in communication until issues is resolved!
10/29/2024
Zachary S. VERIFIED CUSTOMER
Thank you, appreciate the good service.
10/29/2024
Robert B. VERIFIED CUSTOMER
I appreciate Brandyn's assistance in selecting the tires for the Prius.
10/29/2024
Margarito M. VERIFIED CUSTOMER
No comments
10/29/2024
Sally C. VERIFIED CUSTOMER
My first experience at Hansel Toyota in Petaluma.
As soon as I waked in, the person at the desk just pointed and said the line I over there. I was the only person there. He was in the phone
The person who took my car in was nice and we talked about the issue I was having with my new car.
She said it would be about 3-4 hours.
After 4 hours I called to see the status of my car.
This was ridiculous, first call I was sent to voice mail. The second time I was on hold for 16 minutes. Which I think is unacceptable. I don’t understand why any representative can not tell me about my car!! I have to speak to the person who originally took my info!!
That is such a bad workflow and not service oriented.
10/29/2024
Cynthia O. VERIFIED CUSTOMER
Jaime was very professional, efficient, and helpful. Thank you
10/29/2024
Alberto G. VERIFIED CUSTOMER
Anthony was outstanding in all respects. He was courteous & patient throughout & the work was completed timely. Great work once again!
10/28/2024
Janet L. VERIFIED CUSTOMER
Took quite a while to get the rental car. 50 minutes but 10 of those were my fault. Took 40 minutes after i had paid and gone to the curb to get my car. Turns out the tag # had fallen off the keys and no one could find it. Finally Jonathan service advisor saw me waiting and he took over and went looking and finally found it. The work done on the car was just fine
10/28/2024
Alana P. VERIFIED CUSTOMER
Went in for 35k mile service which does not have oil change listed. Oil change was done at 30k service. This was communicated to service advisor Jordan Thome. Price estimate breakdown was not given and no papers were provided or signed during check in. During pick up I found that an oil change and oil filter change was performed while not requested. Ended up paying because service was performed but am not happy about being scammed. I will be getting all service performed at independent auto shop moving forward
10/27/2024
Christina V. VERIFIED CUSTOMER
Brandyn and Lexie were awesome. Great service . Cause of them I will always return for car maintenance here .