I do not want anyone to contact me from Hansel. All you need to know is I was completely unsatisfied. I will not recommend anyone to Hansel Toyota. From now on I will take my business elsewhere
8/27/2020
Helen M. VERIFIED CUSTOMER
Happy for the service. I will surely comeback for another service
8/27/2020
Theresa M. VERIFIED CUSTOMER
He was very friendly and helpful
8/27/2020
Katherine P. VERIFIED CUSTOMER
Very efficient service. I would prefer to have my car parked somewhere where I could retrieve it myself, after service. It took about 10 minutes for someone to “bring it around,” after I’d checkout.
8/26/2020
Susan R. VERIFIED CUSTOMER
Great service
8/26/2020
Gordon C. VERIFIED CUSTOMER
Good experience
8/25/2020
Genevieve F. VERIFIED CUSTOMER
The young man that allowed me to speak to him in spanish, i am always glad to see the gentle ways of this young man and his colleagues. I have to look on the papers to remember hiw name, my husband is locating the paper now, ureka! Jose reyes pina
8/23/2020
Audra M. VERIFIED CUSTOMER
Drop off was great, staff was friendly & professional. I had an appointment for a tire rotation & I was in/out in 5 minutes.
I got a call shortly after that my car was done, on schedule & I went to pick it up. I timed it so that I could go from Hansel to pick up my son from preschool. Braydyn at desk was super helpful again, I was in office less than a minute ready to go ... but after a while outside I went back in to check because time to get my 3 year old was running low ... she was really sweet, called it for a 3rd time ... I was 5 minutes late to get my preschooler. Really I wouldn't of cared except that I was crying the entire way to get my 3 year old & that just sucked. I felt horrible & stressed out. If I'd known that I was going to be sitting there for almost half an hour my dad could've easily picked my son up. Anyway. You asked. So there ya go. The lady that walked in behind me got her car first, I would've got my toddler on time if the fella brought my car in the order of our arrival. I'm happy with the tire rotation, my car looks great. Thank you again.
8/23/2020
Cythia G. VERIFIED CUSTOMER
My experience was very good. Covid protocols were in place so I felt safe. Thank you
8/23/2020
Ashley O. VERIFIED CUSTOMER
Brandyn was very nice and friendly. The service was quick and I felt good about my car’s care.
8/23/2020
Jacques M. VERIFIED CUSTOMER
Waiting time was too long
I had previously spent an extra 1.5 hours for a routing service so the tech could dish is the leak
He could not perform the repair by the end of the day
He told me it will take 1.5 hours to deal with it
I waited for 4 hours
On a warranty call in a middle of a harvest
Many $ waisted on my side
No offer of a courtesy car
Might move to Mercedes next time I switch cars
8/23/2020
Carlo R. VERIFIED CUSTOMER
You guys are the best! Courteous, friendly and great service! Simply the best!
8/22/2020
Joseph G. VERIFIED CUSTOMER
Always had great service from your crew at Toyota!!! Wouldn’t take my Prius anywhere else!!!!
8/22/2020
Shahram B. VERIFIED CUSTOMER
My car still has constant vibration between 60-70 mph which is not normal even for TRD cars.
8/21/2020
Arturo B. VERIFIED CUSTOMER
Thanks for the customer service and integrity
8/21/2020
Maurice C. VERIFIED CUSTOMER
It was easy by Brandyn
8/21/2020
Peter H. VERIFIED CUSTOMER
I was really pleased with my experience. Brandyn was very personable. Everything went very smoothly. Our car looked great after the complimentary cleaning.