(707) 709-8434
Make Appointment
Contact Us
Real Reviews from VERIFIED CUSTOMERS
Jim H. VERIFIED CUSTOMER
Another great job by Hansel Toyota Service ????????
8/9/2020
Shirleen P. VERIFIED CUSTOMER
This was the first time I’ve had a bad experience. The service writer, Chris, quoted me $129.95 to do a wheel alignment, and they would perform it if needed. My coupon book was for $85/alignment. He also said they needed to replace my cabin air filter, which was replaced during my last service visit. He had to call me back because he didn’t know why it had to be replaced. When he called back, he said a rodent had been nesting in the filter. I asked him to replace it, and save the filter so I could show my landlord we had a rodent problem. Chris said the tech probably cleaned it out so there wouldn’t be an evidence to show. He then quoted me almost twice as much to replace the filter that had just been replaced, and cited labor costs. I told him I’d replace it myself. He said they we’re starting on the alignment test. When I got off the phone, I realized he would probably charge me for the alignment whether it was necessary or not. I called to tell him to stop because I wanted a second opinion, and he said it was already done. He did wave the fee. This whole appointment was offensive. I’ve never been treated this way at Hansel, and I’m disappointed with the service I received.
8/9/2020
Andres P. VERIFIED CUSTOMER
Jose is professional and friendly person in the treatment he offers to all clients! Thank you Jose! Goos job!
8/9/2020
Janet L. VERIFIED CUSTOMER
Quick and efficient service. Thank you
8/8/2020
Judy B. VERIFIED CUSTOMER
Great accommodations for physical distancing, everyone wearing masks, quick service, friendly and efficient reception person.
8/8/2020
Jeffrey B. VERIFIED CUSTOMER
Thank you!
8/8/2020
Vickie L. VERIFIED CUSTOMER
I’m glad that I decided to have the 50,000 mile maintenance service done in Petaluma instead of going to Santa Rosa. Jose was professional as were the other 2 employees(one who took my payment & the one who brought my car to me.
8/8/2020
Luz R. VERIFIED CUSTOMER
I understand the individual did his best in polishing the area before the touch up paint was applied but the area does not look smooth and it looks like the area was only painted over and not buffed to make it look smooth..
8/7/2020
Megan W. VERIFIED CUSTOMER
Adam is very kind! So is the whole staff. Thank you for the sanitization and sticker reassurance on the car; very nice to know you guys care and are considerate of these thing.
8/7/2020
Gary V. VERIFIED CUSTOMER
Great service and exceptional employees. I was amazed by the entire experience.
8/7/2020
Janet P. VERIFIED CUSTOMER
Part of the car (on top) wasn’t washed. It took 1 hr. and 45 minutes for a basic 6 month tune up. Not a big deal on the car wash but we’re hoping our next visit won’t take so long. Nice waiting area.
8/7/2020
Jayna G. VERIFIED CUSTOMER
Very pleasant welcoming and timely not pushy straight forward with options and knowledgeable will definitely continue my service checks with Hansel Toyota Thank you for a job well done and the friendly service
8/7/2020
Laura S. VERIFIED CUSTOMER
Christ was a pleasure to work with; he and his colleagues provided excellent customer service to me. Thx, Hansel Toyota service dept!
8/7/2020
Neil M. VERIFIED CUSTOMER
Great service. Professional and prompt. Much appreciated.
8/7/2020
Drew L. VERIFIED CUSTOMER
We are never disappointed with our service. Always a good feeling our kids are leaving their service appointments in a safe car. Thanks!
8/7/2020
Lawrence M. VERIFIED CUSTOMER
Easy
8/7/2020
Elizabeth G. VERIFIED CUSTOMER
You guys are awesome and I LOVE my Rav 4
8/6/2020
Justin B. VERIFIED CUSTOMER
The team there always goes above and beyond. Thank you.
8/6/2020
James A. VERIFIED CUSTOMER
I have been very happy with Hansel Toyota service.
8/6/2020
Sandra F. VERIFIED CUSTOMER
Thank you
8/6/2020