Adam is the best! My husband and I are loyal customers of Hansel and base all our future car purchases on the level of service we receive in servicing our cars at Hansel. Adam took care of all of my concerns as gave me peace of mind that my care is safe on the road with my family. I miss Donna & Michael as they always made me feel like family at my regular service appointments, but Adam continued taking care of me and I am truly appreciative. We will continue being loyal customers of Hansel because of our recent experience with Adam...so thank you for making us feel like family. All the best, Patti L
7/9/2020
Maryanne C. VERIFIED CUSTOMER
My service advisor Brandyn was exceptional in every way. Thank you
7/9/2020
Robert K. VERIFIED CUSTOMER
Service was good but they did not wash our car as promised.
7/9/2020
Jesse W. VERIFIED CUSTOMER
Jaime was quick to respond to everything I needed. I asked for two extra things that were not part of my appointment (installing purchased floor mats and cargo liner and 5,000 mile service), and he added them into my appointment without hesitation. It was great! It was such a productive trip, which was important because we live out of the area. Thanks!
7/9/2020
Judy O. VERIFIED CUSTOMER
Above and beyond customer service, she was outstanding! I was hesitant to come because of virus as I am 76. Your service area was clean, hand sanitizer, outside sprayed my car, then protective covering. She kept me up to date on my car issues, and when it was time to leave she brought my paper work outside where I chose to sit. The restroom spotless!!! Thanks to the service department at Hansel Petaluma. I live and Sonoma, went to Toyota of Marin for years. Great place, but once I made the switch I never been disappointed. What a Team!!!
7/9/2020
Kristi M. VERIFIED CUSTOMER
Thanks!
7/9/2020
Elizabeth S. VERIFIED CUSTOMER
Everyone I encountered was very gracious and professional. I enjoyed waiting in the waiting area, it was very comfy and spread out .
I read my book, did a little shopping and really never noticed that I was there for over two hours (my choice).
It was also very obvious that you have happy team members as everyone I encountered was very engaged and happy to be working.
Something I can appreciate since I am furloughed from my hospitality job.
Keep up the good work!
Ps also thank you for the quick car wash!!!
7/9/2020
Bob B. VERIFIED CUSTOMER
He was very efficient
7/8/2020
Jeanne Y. VERIFIED CUSTOMER
Superb customer service! Thank you Jaime,
Jeanne
7/8/2020
Scot P. VERIFIED CUSTOMER
Jose was great! Met me at my car and was spot on!
7/8/2020
Richey T. VERIFIED CUSTOMER
Adam was great to work with.
7/7/2020
Terry M. VERIFIED CUSTOMER
I have always found the service at Hansel Toyota to be far better than other Toyota where I've had my vehicles serviced and today was the same professional and courteous you have always provide.
Thank you.
7/7/2020
Thor H. VERIFIED CUSTOMER
Adam is an excellent representative of Hansel. He anticipated my arrival and expedited a ride for me. The work was done long before the estimated time and I never had to look for him he was always on top of everything. Do not lose Adam.
7/7/2020
David S. VERIFIED CUSTOMER
????
7/7/2020
Kevin F. VERIFIED CUSTOMER
Even with are virus everything was done professional.And felt comfortable being in the sale room waiting for my vehicle to be done.