My 4Runner was damaged while being serviced at the Petaluma dealership. It appears to have been backed into a post or some other object.
Spent $2000 on service and my vehicle wasn’t washed or cleaned at all - and damaged. My insurance company will be reaching out to you for resolution. Not good and I’m not happy at all
7/1/2020
Richard S. VERIFIED CUSTOMER
Thank you
7/1/2020
Paul M. VERIFIED CUSTOMER
It took almost two hours.
7/1/2020
Jose P. VERIFIED CUSTOMER
Good experience, minimal wait
7/1/2020
Ted W. VERIFIED CUSTOMER
A positive automotive experience
7/1/2020
Joseph M. VERIFIED CUSTOMER
Only prob. Was we found our front Lic. Was bent apparently from the Washing!
7/1/2020
Rebecca E. VERIFIED CUSTOMER
I really like that I get a nice clean car after my service
7/1/2020
Camille D. VERIFIED CUSTOMER
Really appreciate the help! Thanks!
7/1/2020
Salustiniano F. VERIFIED CUSTOMER
A polite gay,answet allí my questions.
6/30/2020
Harry M. VERIFIED CUSTOMER
Friendly, courteous and job done on time. Thanks
6/30/2020
Eleanor F. VERIFIED CUSTOMER
Very helpful, fast service and clean and relaxing
Environment to wait
6/30/2020
Nancy C. VERIFIED CUSTOMER
My Service Advisor, Adam Dominguez, never ceases to amaze me with his courtesy and professionalism. He always ensures all my questions and concerns are addressed with great patience. Adam is Excellence in Customer Service personified. Thanks, Adam, for the great job and peace of mind!
6/30/2020
Judy N. VERIFIED CUSTOMER
2 1/2 hours is too long for a simple oil change!! I asked them to unbend the front license plate a little and put a new holder on it. They put a new holder on it but they didn’t even attempt to try to straightening the plate it’s self. Very poor job on the car wash. They didn’t even get the bugs off the windshield. Shoddy job.
6/27/2020
Emma G. VERIFIED CUSTOMER
Everything was excelente, the person who attended me was very friendly and professional
6/27/2020
Suzanne M. VERIFIED CUSTOMER
Service was great and done in a timely manner. Answered all my questions.
6/27/2020
Deborah B. VERIFIED CUSTOMER
Adam was awesome. He was knowledgeable friendly and fast :)
6/27/2020
Steve N. VERIFIED CUSTOMER
You guys always do a great job
6/27/2020
JANET K. VERIFIED CUSTOMER
The very best experience with Rob and Brandyn! I can’t tell you how much they went out of their way to be so accommodating and resolve my sunroof problem. I’m telling everyone I know about Hansel Toyota!
6/26/2020
Sonja P. VERIFIED CUSTOMER
I visited the dealership because I was traveling from out of state and my rav4 had started making a funny noise. Turns out there was a rock in my braking system. Everyone was so nice and professional, I would recommend this dealership to anyone!