This is a great place to do business with. Their staff is exceptional.
5/31/2020
Barbara L. VERIFIED CUSTOMER
Courteous, thoughtful, efficient, and social-distanced service!
The only query I have is whether the technicians used a paper sheet on the seat when driving my car. This is important both against transfer of the virus, as well as unintentional transfer of dirt and grease onto the seat.
5/30/2020
Mark C. VERIFIED CUSTOMER
Adam (Service writer) was outstanding! Would have given an "outstanding experience" rating if my car had received a complimentary wash (don't believe this would be Adam's fault!). Had some extensive contact w/Adam & he was thorough & explained things in a way that I (not knowledgeable about cars!) could understand!
5/30/2020
Louise H. VERIFIED CUSTOMER
Very Happy with service & your agent Jose could not have been more congenial.
Very much appreciated having inside windshields cleaned.
So hard for me to reach !!!
5/30/2020
Tom C. VERIFIED CUSTOMER
Incredible service and kindness
5/30/2020
Erica C. VERIFIED CUSTOMER
My contact person was friendly and provided
5/30/2020
Tony S. VERIFIED CUSTOMER
Brandyn was the best
I am bring my truck back to you because of her
She answered all questions very patiently , by far the best car experience I’ve ever had at a dealer
5/30/2020
Ross C. VERIFIED CUSTOMER
Just did the manufacturer survey with all 5 stars. Thanks again to your staff for working hard and keeping things going through the whole pandemic. Thanks again Adam, see you guys soon.
5/29/2020
James S. VERIFIED CUSTOMER
Brandyn has been great the last three times I brought our cars in for service. She sets a high standard for all service advisors.
5/29/2020
Rick B. VERIFIED CUSTOMER
Always the best experience and service. That’s why I drive by the Santa Rosa dealer ;) Thank you for always taking good care of me. Friendly and professional and taking precautions during this time. Greatly appreciated.
5/29/2020
Cindy S. VERIFIED CUSTOMER
Every went great on time thank you
5/29/2020
Diana C. VERIFIED CUSTOMER
it took longer this time to get it done. Otherwise it was an excellent service for Bradyn T.
5/29/2020
Dave A. VERIFIED CUSTOMER
I would take a survey and confirm what a quality and satisfying experience it was.
5/29/2020
Stefanie M. VERIFIED CUSTOMER
Always friendly, attentive staff and quick service!
5/28/2020
Richard L. VERIFIED CUSTOMER
As usual very thorough and professional
5/28/2020
Michael L. VERIFIED CUSTOMER
Thank for the quick service during these times.
5/28/2020
Brandon H. VERIFIED CUSTOMER
Adam is great to work with and I will definitely be back to work with him.
5/28/2020
Patrice R. VERIFIED CUSTOMER
Requested from Mngr that shuttle service fully cover service hours of dealership. I drop off my car in am, I expect to get picked up later. Shuttle stops at 4pm!
5/27/2020
Mark B. VERIFIED CUSTOMER
I needed to get the appt started a half hour early and he accommodated this well.
5/27/2020
Heather M. VERIFIED CUSTOMER
Jose D. Reyes-Pina went above and beyond to assist me finding the right car for me. The whole process was easy & stress free. Social distancing and extra sanitization measures were taken to ensure our collective safety. I highly recommend Jose D. Reyes-Pina, and the finance department at Hansel Toyota.
I love my new to me Toyota Certified Vehicle!! ????
Thank you!
Heather M