Very convenient. Had me in and out in about an hour.
5/24/2020
Thomas G. VERIFIED CUSTOMER
From the front desk getting checked in to the service and the car wash was impeccable service. Love Hansel Toyota Petaluma!!!!
5/24/2020
Adrienne D. VERIFIED CUSTOMER
Everyone has it together.Jose is the best.
5/23/2020
Palma S. VERIFIED CUSTOMER
Efficient and professional.
5/23/2020
Myrna R. VERIFIED CUSTOMER
Efficient, friendly and professional service. Driver of shu9ttle van, Adrienne, is a superb ambassador for Toyota
5/23/2020
Donna E. VERIFIED CUSTOMER
She was extremely friendly and professional
5/23/2020
Timothy D. VERIFIED CUSTOMER
Absolutely enjoyed getting a car wash!!!
5/23/2020
Ryan T. VERIFIED CUSTOMER
Excellent service!
5/23/2020
Roberta T. VERIFIED CUSTOMER
Great customer service!!!!
5/23/2020
Porfirio G. VERIFIED CUSTOMER
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5/23/2020
Zhiping F. VERIFIED CUSTOMER
Shuttle driver Adrienne and lady at service dept. we’re great, sweet, patient and very kind. Thanks again very much!!!
5/23/2020
Maureen E. VERIFIED CUSTOMER
Brandyn and Adam D were great! Super helpful and considerate with making it completely contactless! Thank you
5/23/2020
Luis R. VERIFIED CUSTOMER
Excellent job thanks !
5/23/2020
Kathryn V. VERIFIED CUSTOMER
Everything was good. I was told it would take about 90 minutes and it was done a bit before.
5/22/2020
Steven J. VERIFIED CUSTOMER
I'm happy that Toyota took full responsibility for the inverter module on my Toyota Prius. I appreciate the effort that the service department did keeping me informed about the condition of my car and when it was going to be fixed.
The only concern that I have is about the availability of a rental car that was offered to me the day before my car was fixed. That following day, I did not receive a call to confirm wether or not I needed that rental car; fortunately, I did not need the rental car after all; but, if I did and there was not one available, what would Toyota have done about it?
Otherwise, the crew at Toyota did an exceptional job, thank you, Steven J
5/22/2020
Teri C. VERIFIED CUSTOMER
Adam was Super! He helped contacting the correct company that was now where my extended warranty was being serviced.
I was kept informed every step of the way.
Adam is an asset to Hansel Toyota.
This is the first time I have ever needed to use an extended warranty.
Teri C
5/22/2020
Earl S. VERIFIED CUSTOMER
Everyone is great.
5/21/2020
Debra D. VERIFIED CUSTOMER
Great follow through while waiting at the dealership. Thx