KRISTIE, in service went above and beyond! She deserves kudos for her customer service skills.
Thank you, Connie Petty
3/19/2020
KATHLEEN L. VERIFIED CUSTOMER
Very knowledgeable
Great Customer Service
3/19/2020
Jose R. VERIFIED CUSTOMER
Brandyn who helped me the past couple times has made it all great. She is very friendly.
3/19/2020
BENITO B. VERIFIED CUSTOMER
Meatendieron muy bien Amy. Muy malo canvio de aseite Ledejaron. El mismo. Esta igual de susio.
3/18/2020
STEPHAN B. VERIFIED CUSTOMER
3rd time I have complained about the phone charging slide not working properly. Still not working properly
3/18/2020
Emilio V. VERIFIED CUSTOMER
I had my car in service twice the last couple of weeks, one for two days and the other for five days. The first time not everything was done that said was going to be done and the same the second time it was brought in. On top of that the second time should’ve been a two day job, Jaime said they needed it longer to make sure everything got done. Ended up being 5 days and what I asked for still didn’t get done! Needless to say I’m not happy with either visit.
If your manager Rob could call me back in this matter it would be appreciated
Thank you, Emilio
3/18/2020
Laura S. VERIFIED CUSTOMER
Very courteous help from JAime!
3/18/2020
Richard W. VERIFIED CUSTOMER
Excellent service as usual!
Thank you
3/18/2020
Kimberly A. VERIFIED CUSTOMER
Very professional, as always.
3/17/2020
Theresa H. VERIFIED CUSTOMER
Great service as always!
3/16/2020
Dylan J. VERIFIED CUSTOMER
Thanks so much Jose. I was in and out on time. I’m so pleased with the service at Hansel. Buying the Prius was a great choice for me.
3/16/2020
Gursharan C. VERIFIED CUSTOMER
None
3/16/2020
Jose A. VERIFIED CUSTOMER
As usual my service rep was perfect as well as the entire process of getting
my 15K service done.
3/15/2020
Roman S. VERIFIED CUSTOMER
He was extremely helpful and very courteous
3/15/2020
Sharon C. VERIFIED CUSTOMER
Thank you for The great service on my car
3/15/2020
Emily M. VERIFIED CUSTOMER
Completely satisfied with my service. Jaime was very professional and polite.
3/15/2020
Brian C. VERIFIED CUSTOMER
Adam took charge of the warranty problem and followed through to a very happy ending. Persistent follow up all along the way. We feel very lucky that we had Adam to take care of us, and will henceforth only go to him for servicing on our Toyota Highlander. Thank you!
3/14/2020
Daniel H. VERIFIED CUSTOMER
I had an issue with my front wheels being out of balance. I do not feel like it was adequately addressed by the service representative and the mechanic.