Quick, easy, friendly service. I missed my original appointment and they got me in later that week.
3/8/2020
Richard Emmett. VERIFIED CUSTOMER
Tires were rotated when I asked them not to do it at checkin. Had to return and get them re-rotated again. 1 hour wasted. The 2 back tires are supposed to be replaced due to product defect. Did not get issue resolved. Still waiting on response from Ayman
3/8/2020
David G. VERIFIED CUSTOMER
The car came in for repair under the car warranty were not repaired due to an inability to be duplicated by the tech. This leaves significant concern over the proper functionality of the car that is less than 1 year old. Documentation that was requested to be provided was not provided and misinformation was given by service advisor Jose regarding the service of the car, as well promised documentation by Technician Brendan. The inability to duplicate a diagnostic issue, one particular issue with video documentation, is extremely disappointing and leaves concerns of safety in driving the vehicle. In addition, after service, the buttons to the windows, window lock, door locks, and lateral mirror control illuminated, which they had not previously; leading to more concerns.
3/8/2020
Janice K. VERIFIED CUSTOMER
Very satisfied with Donna's help.
3/8/2020
Richelle E. VERIFIED CUSTOMER
Both time's I've been there my experience was wonderful. The service is outstanding and I am always comfortable, the coffee is good, and everyone is so nice!
Thank you
3/7/2020
Patti K. VERIFIED CUSTOMER
Jaime was professional & polite. Usually when I check out, results from services are reviewed with me by service rep. That didn’t happen; I had to initiate the questions about details such as tire tread wear status, did the car get washed, etc. In my past experiences at Hansel Toyota, the service rep reviewed service results with me rather than customer initiating that follow up before paying & exiting.
Patti K
3/7/2020
Adrienne D. VERIFIED CUSTOMER
Jaime is a delight. Very sharp, knowledgeable and he listens..
3/7/2020
Joseph G. VERIFIED CUSTOMER
Your tech Adam was really great in answering my questions and was very friendly as well. Love my Prius!!!
3/7/2020
David T. VERIFIED CUSTOMER
Nicest wait room I've seen.
3/7/2020
Roger M. VERIFIED CUSTOMER
I’ve always found Jose to be not only very knowledgeable but extremely professional. I have enjoyed working with the same service rep on my visits there instead of being rotated around. Jose is a keeper.
3/7/2020
Diane B. VERIFIED CUSTOMER
Brandyn does a really nice job—all the things I would expect in a service oriented business. She’s knowledgeable, friendly, professional, and thorough!
She even had the staff wash my car even tho I was only in today for a smog test :)
Well done ????
Thank you!!
3/7/2020
Mary S. VERIFIED CUSTOMER
When I arrived to pick up my car, after I paid, I had to wait at least 10 minutes to have my car brought up. Shouldn’t take that long
3/7/2020
DIANE B. VERIFIED CUSTOMER
Jose was wonderful!!!
3/7/2020
Royce L. VERIFIED CUSTOMER
She was a delight, very friendly and helpful.
3/6/2020
Linda S. VERIFIED CUSTOMER
Will give Adam and Hansel good marks
3/6/2020
Gene S. VERIFIED CUSTOMER
Wonderful service, I am very satisfied.
3/6/2020
Steven R. VERIFIED CUSTOMER
Very polite and respectful person to work with. Gave me a round about time when to expect a call, she was exactly right.
3/6/2020
Rich S. VERIFIED CUSTOMER
Staff were very profesional and made sure my vehicle was taken care of. They even found coupons on line that I could use to safe money. That shows a lot that they’re there for your best interest.
3/5/2020
Richard W. VERIFIED CUSTOMER
The staff goes beyond what I expected.
There is no pressure. The report we get after the work is done i get a complete explanation of work.