William was great – he was the only person at a desk that acknowledged us the minute we walked through the door while there were two other people behind ask who made eye contact but never said a word. He was courteous and addressed our issues and got us help and saddest down and notified us when our car was ready in addition to getting some information and pricing for us on some work items that we will do in the future on our car. Wonderful personality and very attentive to his customers!
2/7/2020
KAREN M. VERIFIED CUSTOMER
Excellent service!!! Adam was great!!!
2/7/2020
Melanie C. VERIFIED CUSTOMER
Ok thanks, I’ll be sure to inform you if ZI have further problems with my car battery as car is only 4 months old!!
Thanks,
Melanie C
2/7/2020
Lisa M. VERIFIED CUSTOMER
Always great, professional and polite you have a terrific team.
2/7/2020
DWAYNE R. VERIFIED CUSTOMER
Please remove Dwayne’s name from the records for my car. He passed away almost four years ago and it is upsetting to receive messages for him. Thank you.
I am the owner. Jan Hansen
2/6/2020
PAUL N. VERIFIED CUSTOMER
Problem with my radio and Bluetooth continues. I have either a blacked out screen or the Toyota logo is constantly on. The touch screen doesn’t work or buttons near the screen doesn’t work. Sometime radio turns on and sometimes I can’t turn it off. I recommend before hooking up your equipment to my car and saying everything is working correctly, maybe turning on my car and see what I’m experiencing. Maybe then, we can find out what’s going on and fix the problem. Thank you
2/6/2020
Linda G. VERIFIED CUSTOMER
I (and my car) received excellent service. Thank you.
2/6/2020
STEPHEN M. VERIFIED CUSTOMER
The requested repair was not done. I had to return car to service desk.
2/6/2020
Edwin L. VERIFIED CUSTOMER
Everything like the first two services were”super efficient
professional and prompt?? I’m sure your other customers appreciate this as much as I do?? Keep-up the great job???? Thanks Ed Liebig
2/6/2020
Jeanette B. VERIFIED CUSTOMER
Great job! That’s why I go to Petaluma! You guys are great!
2/6/2020
Laraine E. VERIFIED CUSTOMER
Yes
2/6/2020
Sarah M. VERIFIED CUSTOMER
Brandyn was very professional and helpful.
2/5/2020
Ziyad A. VERIFIED CUSTOMER
It was an excellent service, everything perfect especially the service advisor (Brandyn Tomkovic) she’s a very nice lady with smiley face..Thank you so much.
2/5/2020
Chauncey A. VERIFIED CUSTOMER
Love our Petaluma Hansel Toyota dealership!
2/5/2020
Roger M. VERIFIED CUSTOMER
I am good
2/5/2020
Joann G. VERIFIED CUSTOMER
I’ve left a voice message for the service manager saying I’d like the opportunity to discuss my service experience with him. I would appreciate a call back.
2/5/2020
JOHN C. VERIFIED CUSTOMER
My job necessities spending time in different parts of the Bay Area, and so I’ve had me Prius serviced at other dealers. No complaints, but the service department at Hansel is definitely the best, and Jaime is representative of the outstanding experience I receive at Hansel.
2/4/2020
Joy D. VERIFIED CUSTOMER
Very professional and personable. She took care of my problem and I was very satisfied.
2/4/2020
Olivia P. VERIFIED CUSTOMER
Courteous, good job of informing me of the problem. Easy to schedule repair needed.
2/4/2020
Aaron D. VERIFIED CUSTOMER
I had scheduled an appointment for 9am on Saturday February 1st to have my Tire Pressure Sensor Light replaced. Adam was very nice and respectful, however he told me that it would take about 2 hours for the tire pressure change. I was fine with that, and once I dropped the truck off, we discovered that there was a recall on one of the airbags. That was fine to replace that, and I had no problem with it. However, I got a call around 12pm saying they were just replacing the tire pressure light. I assume they didn’t start the airbag either yet because the next call I got was at 3:30pm and they close at 4pm. So I didn’t pick my truck up until 4pm, and didn’t have my truck from 9am-4pm. Just doesn’t seem right that I had an appointment and it took 6 hours to change a tire pressure sensor light and an airbag. I understand there was other people that needed to have things done to their cars, but waiting the entire day and getting a call at 3:30pm to pick it up before 4pm doesn’t seem right to me. I appreciate the service and fixing my issues, but the time management or something seems to be lacking. Thank you.