Donna was amazing. What a great person you have there. I’ll be coming back just for her.
12/5/2019
Susan L. VERIFIED CUSTOMER
Donna is a great Service Adviser & a nice person!
12/5/2019
Wendy W. VERIFIED CUSTOMER
William was great to work with.
12/5/2019
DAVE B. VERIFIED CUSTOMER
Great car but I was screwed when I was sold this car in Novato....unless I get one hell of a deal to make up for my ****-job, I’ll never buy another Toyota product again....
12/5/2019
David M. VERIFIED CUSTOMER
Jaime was great and your service department is a pleasure to deal with
12/5/2019
Emilio M. VERIFIED CUSTOMER
William did a fantastic job. He did an excellent job of getting me in and out as quick as possible. He was extremely thorough and all aspects of right up, And walk-through, delivery, and was extremely courteous. He did a fantastic job and I will definitely bring my cars back to this location.
12/5/2019
Daniel D. VERIFIED CUSTOMER
Mr. Roman is very professional and customer focused!
12/5/2019
Ann D. VERIFIED CUSTOMER
The employee who checked me in was rude and condescending. I reported it to your excellent service manager who took care of my concern and completely turned my experience around. He is a great employee and should be commended.
12/5/2019
Carlye S. VERIFIED CUSTOMER
Brandyn was super friendly, fully explained everything, and did not pressure me to book additional services right away but instead printed a pricing breakdown for me to assist in budgeting for additional services.
12/5/2019
RUTH H. VERIFIED CUSTOMER
Everything went fine except it took about an hour longer than I thought it should -- 2.5 hours versus 1.5 hours.
12/4/2019
Emanual V. VERIFIED CUSTOMER
Great service
12/4/2019
Jerry C. VERIFIED CUSTOMER
Very good
12/4/2019
Omar R. VERIFIED CUSTOMER
I had a great experience and the service was so wonderful Jose was very attentive and answered all my questions thank you so much
12/4/2019
Darin S. VERIFIED CUSTOMER
Thank you. The customer service was excellent!
12/3/2019
Janet L. VERIFIED CUSTOMER
My tech was again very friendly and eager to get my Rav 4 serviced & back to me as soon as possible. He was very upbeat!!
12/3/2019
Sharon O. VERIFIED CUSTOMER
Excellent, as always. Thank you.
12/2/2019
HEATHER M. VERIFIED CUSTOMER
Your customer service person was great. I brought the car in because a headlight was out. She walked me through the process and the bulb was replaced inside of 45 minutes. But when I got into my car and turned on the headlights, it became clear there were two additional lights out in the same cluster. The customer service person handled their situation beautifully by getting the bulbs replaced - at no charge to me - within 10 minutes. But the technicians should have caught the fact that the other bulbs were out when they replaced the one. Thx
12/2/2019
HEATHER M. VERIFIED CUSTOMER
Adam and the service were great and as-promised. But please ask your schedulers to give us customers a heads up as to what service will be required. The “usual” service costs less than $100 and takes about 1.5 hours. I learned on Friday when I brought my car in for servicing that it was a big one - 120,000 miles so about $900 and about 4 hours. It would be ideal for your schedulers to give us a heads up if an extensive service will be required. Thank you.