Great service, Adam explained everything clearly and was very friendly and courteous
12/1/2019
OLIVIA P. VERIFIED CUSTOMER
Brandon was the best!!!
12/1/2019
Suzanne D. VERIFIED CUSTOMER
I love the woman who helped me,
11/30/2019
Lawrence L. VERIFIED CUSTOMER
Adam is great. I have 20 years in the Insrance auto, 10 years in management of a Body Shop. Adam is a definitely a caring, understanding, go out his way employee. You just find them like that! He is a definite plus to your Dealership! Please pass on to him.
11/30/2019
Mary O. VERIFIED CUSTOMER
I am satisfied with the service I received today. However, I I had brought in my car within the last month to have struts replaced and I asked to have my ignition for when I tried to start my car it needed a couple of times before the ready light appeared. I was told service checked the ignition but found no problem. The very next day, the problem reappeared and at that time I should have returned to Toyota, but I didn't. This problem continued to get worse. I took my car in specifically for this problem and the service man helping me said my car probably needed a 12 volt battery. So $230 later, a new battery was installed and problem seems to be resolved. Just wish battery could have been replaced at time when my car struts were being replaced. Thank you for asking. Mary O
11/30/2019
SCOTT B. VERIFIED CUSTOMER
Easy and quick to get an appointment, quick and friendly service. Will definitely stick with Hansel for all my Tacoma service needs.
11/30/2019
Michelle R. VERIFIED CUSTOMER
He was polite and helpful and made sure my problem was complete until the end when my problem got solved.
11/30/2019
Cheryl N. VERIFIED CUSTOMER
Fast, efficient, and friendly service. Exactly what I’m looking for with my busy schedule.
11/30/2019
Lupe M. VERIFIED CUSTOMER
Customer service was wonderful !
11/30/2019
Patricia S. VERIFIED CUSTOMER
Swift & friendly service. Thank you.
11/30/2019
Jean D. VERIFIED CUSTOMER
Very good services
11/30/2019
Shasta P. VERIFIED CUSTOMER
He got me out sooner than expected, was communicative about what to expect.
11/29/2019
Deborah Z. VERIFIED CUSTOMER
She's lovely!
11/29/2019
Cheryl C. VERIFIED CUSTOMER
Donna Bender was fabulous????
Great customer service.
11/29/2019
Jerold F. VERIFIED CUSTOMER
Over 31/2hours to fix a tire under warranty
11/29/2019
Vernon C. VERIFIED CUSTOMER
I had about 10-15 $ in my ash tray in coins. About 1/2 is gone. Also there was a Susan b Anthony $1 coin in there. It's also gone. You have a crook working in your service staff.
11/28/2019
Robert K. VERIFIED CUSTOMER
There was confusion about whether our Prius uses regular or synthetic oil. We had a coupon for $39.95 that included a tire rotation. The service advisor said we use synthetic oil and the price was $59.95. He told me that the synthetic oil only needed to be changed every 10,000 miles but the sticker that was placed on our windshield after service says we should change it after 3000 miles. Also, I was unable to determine from the service invoice provided after service if in fact synthetic oil was used for the oil change. Please provide some clarification. Thank you. Bob Kates
11/28/2019
ELLEN G. VERIFIED CUSTOMER
They got done much more quickly than expected.
11/28/2019
Byron C. VERIFIED CUSTOMER
Staff all very accommodating to my needs and schedule????
11/28/2019
Mahvash S. VERIFIED CUSTOMER
They did not wash and vacuume my car and this service was included in that package