This morning my wife was told all the tires needed replacement (3/32” or lower). I then took my car to Costco (where tires were purchased) and they measured the tread depth in my presence. All four tires had tread depths of 4/32 to 5/32”. I do not doubt that I will soon need new tires but I feel that the urgency was misrepresented to my wife.
11/20/2019
ROGELIO A. VERIFIED CUSTOMER
Everything was excellent thank to Jaime
11/20/2019
Dana G. VERIFIED CUSTOMER
Very professional. Said it would take one hour to one hour- ten minutes. So I set my timer on my phone! My car done 29 minutes early!!????
11/20/2019
Stacy G. VERIFIED CUSTOMER
Adam Dominguez was very professional and did everything he could to ease my experience. The people that actually worked on my vehicle on the other hand I was very disappointed. When I got my van back i had a small bag with a few pieces of wrappers in the front or my van that i put to the side, when i got into my van the bag was flung all over my van in the back seats and the jack was not put back properly or the plastic cover plate put back on. I was also told the work would take about 3 hours. I drove an hour and a have to make the appointment and had an appointment for my daughter 4 hours later. I had to call and push her appointment and disnt even recieve a call saying it would be later. It ended up taking 5 and a half hours.Very unsatisfied.
11/20/2019
Virginia O. VERIFIED CUSTOMER
Brandyn was very professional and explained things thoroughly to me. She was very friendly and made me feel like I was in competent hands. I have no doubt that should I have an issue, she would do everything she could to resolve it in an expeditious manner. She is definitely a keeper!!
11/19/2019
Russell O. VERIFIED CUSTOMER
Excellent service from beginning to end. Diane is amazing and always a professional.
11/19/2019
Debra B. VERIFIED CUSTOMER
I was on time for my apt, it was for an oil change and coolant change and it took 3 hrs
11/19/2019
Aida E. VERIFIED CUSTOMER
Donna was excellent!
11/19/2019
Thomas G. VERIFIED CUSTOMER
Jose Reyes was awesome. Did a super job and explained everything they did to my car. What a great team Hansel Toyota has.
11/19/2019
Stephanie L. VERIFIED CUSTOMER
Service time was fast and service area was comfortable and pleasant to wait in. Adam who helped me was courteous and kept me appraised as to how the service was progressing.
11/19/2019
Rosario C. VERIFIED CUSTOMER
Donna does an amazing job! She’s so friendly and helpful. The wait time is always so short. I feel good knowing my car gets quality service there
11/19/2019
Vitaly M. VERIFIED CUSTOMER
Thank you!
11/19/2019
Donna G. VERIFIED CUSTOMER
I made a Sunday appointment so all the issues could be addressed while I waited. When I asked follow up questions regarding my driver’s side seatbelt and the operation of my smart keys the service person he spoke rudely, rolled his eyes at me and told me, “That’s all I’m doing for you today. We are chasing daylight.” I don’t know what daylight he was referring to, it was 10:30 am. I also requested a courtesy car wash and vacuum. My truck was neither washed or vacuumed. This has been a very disappointing experience. I need to make a follow up appointment to have the alarm re-Installed. I’m not looking forward to going back for the service.
11/19/2019
Giovanna R. VERIFIED CUSTOMER
I dropped my car off at 4pm 11/15/19. I was previously told the service would be done around 10am 11/16/19. There was no communication the morning of 11/16 until I called to check in around 11. I was on hold for about 10 mins waiting for Will. My car was not done and he did not know why. He called back 2 hours later to say it hadn’t been started on time. I finally went to pick up the car around 3:30 on Saturday and had to wait about 30 mins for my car to be located. This was my first negative experience with Hansel.
11/18/2019
Timothy C. VERIFIED CUSTOMER
We were very satisfied with our service experience. Thank you
11/18/2019
Bruce P. VERIFIED CUSTOMER
$80 for half hr work! Don’t know what your hourly shop rate is? Seems excessive to tighten a bolt and replace one. But thank you for finding the missing bolt when I brought my car in for exploding airbags!! Total cost was $95 the bolt cost $14!
Your staff were very courteous and the coffee was good.
11/18/2019
Joan B. VERIFIED CUSTOMER
Jose took his time, answered all my questions and he was kind and very helpful
11/17/2019
Kathy B. VERIFIED CUSTOMER
Jaimie did a superb job. Thanks!
11/17/2019
Candice G. VERIFIED CUSTOMER
Fast sufficient service. With a smile. Everyone is very pleasant and helpful.
11/17/2019
Tami M. VERIFIED CUSTOMER
I asked that the navigation time be adjusted to reflect the current time. Other times the car was washed and I really was hoping that the car would be washed. I know that it is "extra" but i really appreciate it.