I was told I would get a complementary car wash and vacuum but didn't. My car was there for quite a while and I was really looking forward to having my car cleaned. The man who brought my car out to me said that they never sent my car back to be washed. Also, the sticker that was put on my windshield was not for my car. It states my next service is to be around 30,000 miles but my car was meant to get the 110,000 service today.
11/17/2019
RONALD T. VERIFIED CUSTOMER
Very fast good service.
11/16/2019
PATRICK M. VERIFIED CUSTOMER
Nice peeps ????
11/16/2019
Kathleen O. VERIFIED CUSTOMER
Very helpful service attendant that took care of my every need and answered all my questions. One of the reasons I only use Hansel Toyota service.
11/16/2019
Sharon D. VERIFIED CUSTOMER
I won't be bringing my car here ever again.
11/16/2019
Nicklas M. VERIFIED CUSTOMER
5* always ! Great Service Lady at counter!!!
11/15/2019
Sergio M. VERIFIED CUSTOMER
Very good service.
11/15/2019
ADRIENNE D. VERIFIED CUSTOMER
Great Service.
11/15/2019
Alfonso G. VERIFIED CUSTOMER
Very nice job
11/15/2019
David C. VERIFIED CUSTOMER
Over 2 hours and 20 minutes to get oil change and tire rotation was much longer then I was told. I would have dropped car off if I knew.
11/14/2019
Wendy L. VERIFIED CUSTOMER
I was pleased beyond words. I've been one of your loyal customers for years.. but yesterday was by far the best experience I've had with Hansel Toyota.
11/14/2019
Naydra K. VERIFIED CUSTOMER
The service-writer who generally assists me (Donna) was out of the office on the day of service. I am established with that person and feel a greater "connection" so to speak. Otherwise, no complaints!
11/14/2019
Gary F. VERIFIED CUSTOMER
Brandyn was incredible. Clear communication, professional, friendly, responsive to questions. 10 out of 10. Hansel is lucky to have her representing the company!
11/14/2019
Donna B. VERIFIED CUSTOMER
Excellent ????
11/14/2019
David S. VERIFIED CUSTOMER
Tire pressure light is still on.
11/13/2019
Jovan C. VERIFIED CUSTOMER
This is my second time working with Brandyn and she is SO dang sweet and professional. I came in at 7:45 one morning and she was bright, cheerful and ready to work. I loved starting my day with her positive attitude! keep it up girl!
11/13/2019
Thomas C. VERIFIED CUSTOMER
Great service!
11/13/2019
George K. VERIFIED CUSTOMER
Donna was very personal and professional.Thank you
11/13/2019
Jennifer R. VERIFIED CUSTOMER
Normally I have had an easy, seamless experience. Unfortunately this time was very different. It took 2.5 hours instead of the usual hour+. You guys seemed really busy. And the customer service was still top notch, but I got the feeling my car’s service was forgotten. When I finally inquired, I said I need to make a commitment at 12:00 and it was already like 20 minutes passed. Someone went to physically check, which I appreciated. When the car was brought up, I had not been washed and the paper mat, plastic seat cover, and paper tag had not been removed. So I did that and went to find the trash, Donna came out to meet me and took the trash from me and was extremely apologetic, which I again appreciated. Kind people helped me, but man was I frustrated.