Although I was happy with Donna's support, I was VERY concerned that when I received the car after maintenance, I found both my insurance certificate and my registration card on the floor of the passenger seat. Both of these [important] items were in the glove compartment when I delivered the car -- they were NOT on the floor.
Any explanation for this apparent intrusion?
11/12/2019
WILLIAM B. VERIFIED CUSTOMER
I was under the impression I scheduled a oil change and service.
For 59.00 dollars my fluids were checked and tires rotated.
That’s basically a rip off.
11/12/2019
GLENN R. VERIFIED CUSTOMER
Thanks as always Donna. Your professionalism and honesty is always appreciated! Great customer service once again!!
11/12/2019
Thomas S. VERIFIED CUSTOMER
I hit “no” first and realized it’s an issue with the car, not the people who were all nice enough. So if that “no” got submitted you can ignore it.
My lane assist still doesn’t work though.
11/11/2019
Antonia B. VERIFIED CUSTOMER
My son was a porter with Hansel and I was told that whenever you bring your car in for service, you are supposed to be offered a car wash. This never happened.
11/11/2019
Antonio P. VERIFIED CUSTOMER
Great customer service and great knowledge.
11/11/2019
Julie O. VERIFIED CUSTOMER
Jose was very conscientious and considerate, making sure my service was complete on time and scheduling follow-up repairs
11/10/2019
Kathleen F. VERIFIED CUSTOMER
Excellent service as always.
11/10/2019
John S. VERIFIED CUSTOMER
Don’t want to be rude, but you said one question, you have great brand, Donna is excellent, very helpful as was Bob. I’m in the middle of watching a movie. One question is one question. Thank you and good night
11/10/2019
Andrea S. VERIFIED CUSTOMER
As always my service associate was great! Jose was friendly, accommodating & kept me updated on the progress of the service. Explained all charges and repairs/ services on my vehicle. A wonderful experience at Toyota!
Thank you!!!
11/10/2019
Corissa S. VERIFIED CUSTOMER
I was told an hour, it took 2 hours and then you asked me if I wanted to replace my windshield wipers and my air filter and clean the corrosion on the batteries it seems to me like if you were going to do those things you would’ve asked me in the first 30 minutes to an hour but since it took two times longer then I was told I did not have any extra time to finish those jobs in the future I would expect you would look at the easy things that need to be done and give me a text soon so that they can all get done with in the hour or maybe two hours but instead this Would have taken another 30 minutes to an hour so all in all three hours total not that impressed
11/10/2019
James P. VERIFIED CUSTOMER
I waited an additional 30 minutes for a “car wash” which was barely a fair hosing down
11/9/2019
Sylvia Z. VERIFIED CUSTOMER
I didnt get my complementary car wash and I wasent asked to come back another day
11/9/2019
Tobin H. VERIFIED CUSTOMER
Adam should be the CEO!
11/9/2019
Antonio A. VERIFIED CUSTOMER
They did a great job on the car details thanks so much
11/9/2019
Paul K. VERIFIED CUSTOMER
Excellent service. Just one minor point. The add-on recommended service to replace windshield wipers took longer that I expected and I had to seek info from other service managers to find out why. Not a big deal. Just feedback.
11/9/2019
Carl J. VERIFIED CUSTOMER
Excellent people and setvice
11/9/2019
Merrilee R. VERIFIED CUSTOMER
Jaime was awesome and kept me updated and informed.
11/8/2019
Anna C. VERIFIED CUSTOMER
I was very happy with my service at Hansel. Adam answer all my questions and was very helpful.
11/8/2019
Ross C. VERIFIED CUSTOMER
She was super friendly and understanding to my needs. Got me in and out quick and thankfully with good news. I left feeling confident with my car after a concern.