I was very happy with the service of my Prius today at Hansel.
The service was done correctly and was completed at the estimated time.
I will buy my next Toyota at Hansel and I will service it there too.
10/8/2024
Karen H. VERIFIED CUSTOMER
The van driver was very rude.
10/8/2024
Fawzi K. VERIFIED CUSTOMER
The customer service at Hansel Toyota feels quite cold and unwelcoming. The staff rarely smile, and it seems like they are unhappy or dissatisfied with their work, which creates an uncomfortable atmosphere for customers.
10/8/2024
Richard N. VERIFIED CUSTOMER
Anthony, like all your staff, very professional and very effective and knowledgeable in their respective positions. They are the reason I drive from Napa to have my new vehicle serviced at your location.
Keep up the good work,
Rich Nominni
10/8/2024
Oscar R. VERIFIED CUSTOMER
Muy amable Anthony y me explicó y respondió mis dudas con claridad
10/8/2024
Robert C. VERIFIED CUSTOMER
Last time I left feedback I never even got a call that tells me that you didn’t care what I say. You guys waste my time every time I bring my truck to you for a 20 minute service and it takes 1 1/2 hours plus. You are welcome to call me anytime ****-****-xxxx.
10/8/2024
Alberto G. VERIFIED CUSTOMER
My service advisor, Anthony, his supervisor & others at the dealership did everything possible to attend to my car. Anthony in particular was fabulous. The problem was the ineptitude of the Toyota component responsible for prompt delivery to the dealership of the new tires for my car. “Prompt delivery” was seemingly not a priority with them. They needlessly dragged out the process for days. It was a nightmare. I’ll have to think twice @ getting service done by Toyota in the future if the work requires getting parts from outside the dealership. Meantime, a big Thank You to Hansel Toyota.
10/8/2024
Jeannette T. VERIFIED CUSTOMER
As I pulled up to the door I was greeted by a very nice service advisor who even brought my vehicle back so I could retrieve some things I needed for the day. I always come to Hansel for my service because of the service I get for me and my vehicle
10/8/2024
Michael R. VERIFIED CUSTOMER
All good thanks
10/8/2024
Salvador A. VERIFIED CUSTOMER
Great service. Thank you so much Brandyn!
10/7/2024
Robert P. VERIFIED CUSTOMER
Best service ever!
10/6/2024
Amir E. VERIFIED CUSTOMER
José was amazing. So friendly, professional, and efficient.
10/6/2024
Joaquina R. VERIFIED CUSTOMER
I took my car so they could go fix it because it had to scratch five minutes later, they said it was already done. They gave me a paper so I can sign it, but they never showed me the car and how it was outside to go check my car. It was the same literally didn’t nothing. They said that they fixed the car and they fix the scratch and they did nothing.
10/5/2024
Corey B. VERIFIED CUSTOMER
I brought in our 4Runner for inspection and oil change yesterday and discovered today that the cover was not put back on after the oil change and we appear to have a slight drip from the drain.
This is not to satisfaction. We pay to have trusted, thorough service.
10/5/2024
Mara B. VERIFIED CUSTOMER
Thank you- quick and friendly service!
10/5/2024
David A. VERIFIED CUSTOMER
Excellent service as usual
10/5/2024
Patricia D. VERIFIED CUSTOMER
Thank you Jonathan for gracious service
10/5/2024
Carrie S. VERIFIED CUSTOMER
Everyone was professional and very nice My oil change was done in a reasonable time