usually i get a wash and vacuum. This time I didn't get one :(
9/30/2019
Kelsey G. VERIFIED CUSTOMER
I came in for a new headlight bulb. The replacement took three hours and I was offered no explanation why.
9/30/2019
Susan F. VERIFIED CUSTOMER
I traveled from my home in Vacaville to have my car specifically serviced at Hansel Toyota in Petaluma. I will not go to the one where I live as they have the worst customer service and reviews.
I purchased my car from Hansel Toyota and have always been satisfied with all services and employees.
Michael was wonderful to work with and has a great attitude and provided excellent customer service.
My car was ready at time promised and even had it washed and ready to go.
Thank you for another great experience.
9/29/2019
SHARON H. VERIFIED CUSTOMER
Donna is the VERY BEST, always helpful, and friendly.
9/29/2019
Judy S. VERIFIED CUSTOMER
It took 2 hours for them to check why my light way on.
9/29/2019
Catherine C. VERIFIED CUSTOMER
The part I came to have replaced was not ordered.
9/29/2019
Kevin F. VERIFIED CUSTOMER
She did a wonderful job.Explained everything.Was in out in no time
9/29/2019
George C. VERIFIED CUSTOMER
????
9/29/2019
Stuart G. VERIFIED CUSTOMER
Adam responded to my questions and concerns and updated me with the estimates for repairs. I Was quite satisfied with the estimate and actually added in extra repairs that I felt were needed and he dealt with them promptly and got back to me when the job was complete.
Thank you
Stu Goff
9/28/2019
Joseph G. VERIFIED CUSTOMER
Great service from Donna! ????
9/28/2019
ROBERT W. VERIFIED CUSTOMER
Went well. Staff was polite
9/27/2019
ROSS C. VERIFIED CUSTOMER
Adam was great and got me all set with what was going on with the car and got me a shuttle ready to roll so I could move on with the day. Smooth sailing and the car is doing great and was back as scheduled. Thank you.
9/27/2019
Luiz A. VERIFIED CUSTOMER
William was great and very helpful!
9/27/2019
Joseph M. VERIFIED CUSTOMER
Very satisfied with a job well done, and Jose was courteous and helpful and answered all my questions.
Good job, Hansel Toyota!!
Mrs. McBurney
9/27/2019
GEORGE M. VERIFIED CUSTOMER
Jose was great. Came in for the 70k PM. Got me in and out with a clean car in the projected time. See you in 5k.
9/26/2019
Roger M. VERIFIED CUSTOMER
????
9/26/2019
MEGAN G. VERIFIED CUSTOMER
Such a bunch of nice smart people!
9/26/2019
Josefina R. VERIFIED CUSTOMER
Brandyn Tomkovic exceeded my expectations and provided me with exceptional customer service! She was absolutely wonderful to deal with, very professional, patient and thorough.
9/26/2019
Lynne C. VERIFIED CUSTOMER
Always enjoy working with Michael. He is knowledgeable and professional.
9/26/2019
Luis O. VERIFIED CUSTOMER
Everything was great and timely! Thank you to everyone!