William was awesome! He went above and beyond for me and I look forward to my return ! I also appreciated Brian who is subbing in for ‘tom and Willy the van drivers because he got me safely to work ! What a professional and great team at Hansel Toyota ! Love you guys!!!
8/14/2019
RUKMANGADHAN S. VERIFIED CUSTOMER
Excellent service
8/14/2019
Barbara M. VERIFIED CUSTOMER
I appreciated Donna's professionalism and how she handled my concerns about the issue with my new vehicle and power surging. She was compassionate and caring with understanding of my concerns. She is one of the reasons why I continue to own Toyota's and buy and service my vehicle at Hansel Toyota in Petaluma. She is amazing and I hope upper management sees and appreciates that she is the face of Toyota. Thank you.
8/14/2019
Wendy L. VERIFIED CUSTOMER
You guys are wonderful. I always feel good when I bring my truck to you. This is actually my fourth Toyota truck and they all are very familiar with your service. I have no complaints except for the cost. But then I know we are stuck with high prices in this Society. Other than that you guys are the Champs.
8/14/2019
STEPHANIE L. VERIFIED CUSTOMER
William was helpful and pleasant.
8/14/2019
James Jr. VERIFIED CUSTOMER
Tech Brenden was fantastic in diagnosing my car’s!!! Also, Service Advisor Donna was exceptional. Unfortunately, they did not wash it. Thanks!
8/14/2019
Madeline M. VERIFIED CUSTOMER
Fast, efficient service. Also washed my car and fixed a tire
8/14/2019
Henry S. VERIFIED CUSTOMER
Great service. Outstanding staff personnel
8/13/2019
Steven J. VERIFIED CUSTOMER
I appreciate the professionalism of all the people working at Toyota, they seem to go out of their way to make sure that I am satisfied.
8/13/2019
Cathy D. VERIFIED CUSTOMER
I appreciate how much Adam goes over and above for good service
8/13/2019
Chrystal A. VERIFIED CUSTOMER
Thank you
8/13/2019
Patrick M. VERIFIED CUSTOMER
Keep it up!
8/13/2019
Juan O. VERIFIED CUSTOMER
Good job thanks
8/13/2019
Marjorie B. VERIFIED CUSTOMER
Service desk is too busy
8/12/2019
Jakob B. VERIFIED CUSTOMER
She was so nice and professional. She was definitely the best person I have worked with at Toyota.
8/12/2019
Cheryl G. VERIFIED CUSTOMER
He was fast, nice, knowledgeable, helpful, kind, professional. He is my favorite person to help me when I bring my car in.
8/11/2019
LORETTA B. VERIFIED CUSTOMER
Michael as usual was very professional and made the effort to be sure I was satisfied when the shop forgot to grease my trunk lock as requested by Michael.
8/11/2019
Richard G. VERIFIED CUSTOMER
I don't want to take any surveys for the manufacturer. I just want to have my vehicle serviced. Enough with the manufacturer surveys PLEASE. I hope my account can be noted to not ask me to participate in all manufacturer surveys. Respectfully,
Rick Gustin
8/11/2019
Juan R. VERIFIED CUSTOMER
Thanks
8/11/2019
Marylyn C. VERIFIED CUSTOMER
Adam was a perfect gentleman and very helpful even though I was only having a recall update at no cost to me.