The only thing I wasn’t happy with was his explanation of why the Goodyear All Terrain ties provided by Toyota on my 2017 Tacoma only lasted 13,000 miles of street driving, ie., that they were “soft” tires for a smoother ride. These are tires with a 60,000 mile warranty and Kevlar, not soft.
8/7/2019
Alexa C. VERIFIED CUSTOMER
It took over five hours to replace two tires, and when I was told the car would be ready, it took almost an additional hour. I ended up in trouble at work as a result.
More accurate timings and perhaps faster service would improve it.
8/7/2019
David L. VERIFIED CUSTOMER
My maintenance reminder was not reset, although it said it was in the receipt
8/7/2019
Amy H. VERIFIED CUSTOMER
Donna Bender always does a every thing she can to “take care” of her customers . She is professional, efficient, kind and has a good rapport with her service team. Amy
8/7/2019
James B. VERIFIED CUSTOMER
Prompt, courteous, and knowledgeable service rep. Back on the road and working again in nothing flat.
8/7/2019
Alberto G. VERIFIED CUSTOMER
Michael was courteous, prompt and responsive in all respects. All Hansel employees are usually just that, and Michael is a walking, talking example of any employer’s best employees. Well done!
8/6/2019
Dennis B. VERIFIED CUSTOMER
my car was to have a full service and only got oil change
8/6/2019
RICHARD Y. VERIFIED CUSTOMER
Did a great job except, the air filter that brings the air into my car was very dirty and I was told that it was inspected. I took it out myself and blew it out with an air compressor but I feel it should have been replaced.
My wife has always loved coming into your place and feels it's very comfortable in the service is excellent.
If I had more room to talk I like to speak about our sales experience.... There are features on the car that we were told that it had and it does not. This left me with a sour taste in my mouth as far as purchasing again from you.
8/6/2019
Stanley J. VERIFIED CUSTOMER
I am always satisfied when I take my vehicle to Hansel Toyota I plan on buying my next vehicle from Hansel Toyota
8/6/2019
Matthew M. VERIFIED CUSTOMER
Great job as always
8/6/2019
Monica J. VERIFIED CUSTOMER
Everyone at Hansel Toyota is friendly, know the business, and they seem to care.
Thank you
It would be nice if coupons and discounts were available to customers.
Thank you
8/5/2019
Marcia C. VERIFIED CUSTOMER
I appreciated the customer service given to me but not satisfied that the repairs needed on my car was able to be done. The repair needed is due to a design flow.
8/5/2019
Joseph G. VERIFIED CUSTOMER
Your rep William was excellent in helping me out with my problem that day!
Always like talking with him when I bring in my
Prius for service!
8/4/2019
Merlyn P. VERIFIED CUSTOMER
Great as usual
8/3/2019
Mayra S. VERIFIED CUSTOMER
He was very helpful
8/3/2019
Martha . VERIFIED CUSTOMER
Mr. Pino was very profesional, everything I asked him, he answered me with patience and kindness.
8/3/2019
Tom K. VERIFIED CUSTOMER
Issue was not fixed
8/3/2019
Judy P. VERIFIED CUSTOMER
I had some questions about when I purchased my car from Momentum dealership which is now out of business & the young man that was waiting on me told me exactly what to do!!! I was so pleased.
Service Advisor William Willyard Eraklidis
He told me to bring my papers in & they’ll see about taking care of me.
I was very pleased!!!!