Adam and his service team did an awesome job for me. I travel 190 miles one way passing several Toyota Dealerships to have all my services needs done at Hansel Toyota because they always take great pride in making sure everything on my Highlander is in safe and top performance. Great peace of mind for me since loosing my motor head husband. Thank you Hansel Toyota.
8/3/2019
Julianne L. VERIFIED CUSTOMER
I did not receive the usual “multi-point inspection report”. I had also asked for a missing bolt to be replaced in my trunk. Looks like they forgot as well as a requested car wash.
8/2/2019
Gregory M. VERIFIED CUSTOMER
Excellent service. Polite and efficient. Great crew.
8/2/2019
Albert P. VERIFIED CUSTOMER
My 2 1/2 hour appoinment took 4 1/2 hours. Other than that everything was fine
8/2/2019
Marion M. VERIFIED CUSTOMER
I was told the navigational/radio phone touch screen system was fixed. (Touch screen was not working and hard buttons were intermittent.) Upon checking the system, after service, it was not working.
Additionally, it was reported (verbally)that while checking my brakes, the drivers side rear fender was damaged/scratched.
Additionally written comments say battery failed, but I was told battery was ok. Would have liked both the battery updated status and fender scratch to be written down.
Photo available by email.
8/2/2019
**** C. VERIFIED CUSTOMER
Adam is the best -- Thank you!
8/1/2019
Bryce C. VERIFIED CUSTOMER
Adam was great, super attentive informative and easy to talk to. He addressed all of my concerns and was a pleasure to work with.
8/1/2019
Alan C. VERIFIED CUSTOMER
Thanks for your help . I sincerely do hope that you have a terrific day . Thanks again .
8/1/2019
Lauren M. VERIFIED CUSTOMER
He was a pleasure to work with.
8/1/2019
Pedro G. VERIFIED CUSTOMER
Everything was taken care of very professionally and timely. I couldn’t be more happy with my experience. Thank you Donna Bender!
Pedro
8/1/2019
William C. VERIFIED CUSTOMER
Always beyond expectations. Thank you Hansel!
8/1/2019
Brian P. VERIFIED CUSTOMER
They said it would be 1 hour and it took 1 hour 20min.
8/1/2019
Anna C. VERIFIED CUSTOMER
??
8/1/2019
Stephanie L. VERIFIED CUSTOMER
Will was very helpful and personable.
8/1/2019
Brintley U. VERIFIED CUSTOMER
Everything was good besides the fact that I didn't get the service for interior cleaning, this is the second time where I booked this service and both times they weren't taken cared of. Super disappointed
8/1/2019
KATHY G. VERIFIED CUSTOMER
Adam is so helpful
8/1/2019
Dave C. VERIFIED CUSTOMER
Rafael's recommendation resolved an issue that I have had, and expressed, since purchasing my Toyota.
7/31/2019
Ron S. VERIFIED CUSTOMER
Excellent service. Donna is a true asset for your organization. Just a delight to work with.
Thank you!!
7/31/2019
Lauren C. VERIFIED CUSTOMER
Michael was fantastic! Very customer service focused and pleasant! You guys always take great care of me.
7/31/2019
Evie M. VERIFIED CUSTOMER
I have no complaint about the care that my car received. It was as usual excellent. But the waiting area was far too cold, the music atrocious and the gentleman who assisted me although reasonably efficient did not smile even once and could not help me connect my iPad to Hansel wi-fi, so I used my iPhone as a hot spot to connect to the internet.