My only observation is that when the guest makes an appointment on line, if it’s not possible to have it done, i.e. detailing, the program should have a pop up screen stating that the service be scheduled soon enough in the day to be completed by the end of the day and also. if not able to do on a weekend due to partial staff, it should be blocked out.
7/28/2019
Sarah F. VERIFIED CUSTOMER
Speedy quick service and helpful crew. Thanks!
7/27/2019
Kenneth D. VERIFIED CUSTOMER
Great service! My 12 year old son walking out the door said “wow, they do a great job
7/27/2019
Grace K. VERIFIED CUSTOMER
His customer service was top notch. Rafael, called and kept me updated throughout the entire process. He made sure I was at ease and he deserves a raise!
7/27/2019
Greg N. VERIFIED CUSTOMER
Service was great!
7/27/2019
Jodi W. VERIFIED CUSTOMER
Adam was great. He kept me updated so I didn’t have any guesswork. Thanks Adam.
7/27/2019
Patricia K. VERIFIED CUSTOMER
William Eraklidis Service advisor was beyond helpful. Thank you. I will definitely use your service again
7/26/2019
Margery P. VERIFIED CUSTOMER
When I first arrived, there was a podium for a service rep in the entry area, but when I pulled up, no one was there, and no one came out. I'm disabled, and I had called to make an appointment. Finally, I stopped one of the employees and asked for help. No one came out. When my friend came to pick me up, I asked her to go in to find out what was happening. She checked, and said that there was confusion because I was there for a recall issue, as well as a regular servicing. The whole process took about 20 minutes, and it should have taken less than 5 minutes.
7/26/2019
Joel Apuan. VERIFIED CUSTOMER
very satisfied
7/26/2019
Elizabeth R. VERIFIED CUSTOMER
Jose was great. Very professional, helpful, clear in his explanations.
7/26/2019
Patti L. VERIFIED CUSTOMER
Michael is a rock star and always is available to help with my service needs, no matter how minor or major they may be. He goes above and beyond what is expected and I can’t thank him enough for his kindness and professionalism each time I visit. I am a Hansel customer for life and it’s all because of the excellent service I know I can expect when I bring my car in to Michael. A big shout out to Donna too as she is another rock star employee that always greets me with a smile and makes me feel like family. She was off the day of my visit, but thank you Michael and Donna for being the best! Hansel is lucky to have you both on their team. We will be upgrading our vehicles in the coming year and will always purchase them from Hansel because we have peace of mind knowing Michael and Donna will be there to take care of our service needs. Thank you! Patti
7/26/2019
KATHRYN M. VERIFIED CUSTOMER
Negative 2nd visit with Vehicle not vacuumed and dirty outside after Complimentsry offer. Positive Reps efficient and knowledgeable Time will tell on service quality
7/26/2019
Daniel H. VERIFIED CUSTOMER
1) when appt was made on line I indicated I had a recall but the part was never ordered
2) Rafael was to get back to me regarding scheduling this appointment which never happened
3) also asked for a quote on just buying extender brackets & a detail
That never happened.
Not a great experience to say the least.
7/26/2019
Matthew T. VERIFIED CUSTOMER
Great job
7/26/2019
Angela K. VERIFIED CUSTOMER
Super efficient—appreciate that the service happens we in the time frame ???? requested!!
7/26/2019
LAUREL M. VERIFIED CUSTOMER
The woman helping me was the best. Superior customer service.
7/25/2019
Joan C. VERIFIED CUSTOMER
When scheduling appointments they are rude. I dread when I have to call.
7/25/2019
Devon R. VERIFIED CUSTOMER
Service took much longer than normal.
7/25/2019
CANDACE D. VERIFIED CUSTOMER
Mike Tarentino was super helpful. We have always had great service at your shop. We trust what you recommend. That is important. Thanks to all for the great service.
7/24/2019
CANDACE D. VERIFIED CUSTOMER
Mike Tarentino was super helpful. We have always had great service at your shop. We trust what you recommend. That is important. Thanks to all for the great service.