Left my truck in plain view for 45 minutes, obviously not being worked on. I come in with an appointment it takes an hour and a half but 45 minutes went by befor it even got taken back. At least get it out of my sight so its not so obvious that it took only 45 minutes to do the services while I sat there twice that amount of time. Standard practice should be to get it out of sight immediately or schedule appointments correctly.
7/18/2019
Dan W. VERIFIED CUSTOMER
Adam was knowledgeable and helpful. Great service has made Hansel our choice in a Toyota dealership.
7/17/2019
Dana H. VERIFIED CUSTOMER
Don’t call me.
7/17/2019
KEENAN F. VERIFIED CUSTOMER
Friendly and courteous.
7/17/2019
Miguel V. VERIFIED CUSTOMER
I took my new vehicle that I purchased at your dealership only like 4 months ago to get my rear driver side window repaired with certified dealer service technicians paying out of pocket for parts and labor. The window was replaced and works fine but in the process of replacing it, there were scratches made on the chrome lining below the window. I am a little dissatisfied especially because I trusted that a high quality job was going to be performed and thus the reason I paid a higher amount out of pocket.
7/17/2019
Deena M. VERIFIED CUSTOMER
Thank you!
I do wish the car was vacuumed a little more but overall great.
7/17/2019
Caroline J. VERIFIED CUSTOMER
Great team
7/17/2019
Genevieve F. VERIFIED CUSTOMER
excellent human interaction
excellent communication
excellent follow through
excellent knowledge of toyota systems and structures
Rafael ****Guiterrez set the bar!
Will wait in line the next visit to say thank you again
7/17/2019
CASSANDRA C. VERIFIED CUSTOMER
The entire staff went completely above and beyond with my 4Runner yesterday. I was unable to pick up the truck during the day time and Eddie helped me tremendously. Donna has always been a huge help and I can’t thank you all enough!!!!
7/17/2019
Melody M. VERIFIED CUSTOMER
Donna was mist pleasant, helpful and effecient. Happy with my visit.
7/17/2019
Lauren E. VERIFIED CUSTOMER
Kept me informed. Did not feel long at all.
7/16/2019
Jesus S. VERIFIED CUSTOMER
Toyota is the best
7/16/2019
Ruth D. VERIFIED CUSTOMER
Please change the contact information to Randy Dobson, ****-****-xxxx and no mobile. The Toyota is Randy's car. Thank you!
7/16/2019
PATTY O. VERIFIED CUSTOMER
It was Rafael!
7/15/2019
JONNA S. VERIFIED CUSTOMER
Yes. Am impressed with the effiency and friendly staff.
7/14/2019
Charles D. VERIFIED CUSTOMER
I thought I should have been able to use my discount coupon/certificate, but apparently not...it was very expensive for a $135,000 service and I may need to look for other service options.
Been using Hansel for my services since I bought my RAV 4 in 2010.
7/14/2019
Santiago A. VERIFIED CUSTOMER
Awesome
7/14/2019
Luis V. VERIFIED CUSTOMER
Brandyn was very pleasant to work with. 10/10!
7/14/2019
Richelle C. VERIFIED CUSTOMER
My Service advisor was great! I was greeted, informed and the service was superb. Highly recommend this Toyota dealership.