He was quick, effcient,, and helpful. Patient with me and everyone else despite how busy it was. And he took my payment over the opine super fast when I couldn't come get my cars today. Thank you, Jose!
10/1/2024
Teresa G. VERIFIED CUSTOMER
This is the second time I have had this young man and he’s attentive he’s on top of what’s happening, Communicates is friendly and personable. When your car is ready, he explains everything that’s on my receipt for my car I hope you really value this young man he’s actually the reason why I have continue to take my car all the way in Petaluma. Customer service goes a long way and this young man has it down to a T
10/1/2024
Margaret K. VERIFIED CUSTOMER
Great service.
10/1/2024
Tamyra M. VERIFIED CUSTOMER
I appreciate Anthony the time he takes to explain??’s I have regarding my ????.
10/1/2024
Jeffrey G. VERIFIED CUSTOMER
Jaime Negra Saucedo was fine. No problem with him.
We presented him with a coupon from Hansel which said:
"COMPETITOR'S COUPON We'll Honor It. We also presented a coupon from Toyota Marin that said, "Save 10% on any same day maintenance, service, or repair..." Jaime was only able to provide a discount of $20 on a $528 bill.
Hansel did not honor its own coupon. Very disappointed.
9/29/2024
Jacqueline E. VERIFIED CUSTOMER
Wonderful help all questions answered
9/28/2024
Eric H. VERIFIED CUSTOMER
As always, Jose did a great job with my service.
9/28/2024
Selwyn E. VERIFIED CUSTOMER
We've been customers at Hansel Toyota since 2005, haven't gone anywhere else, and this is our 3rd new Toyota we've purchased from you folks. Always been good, friendly, and professional service. THANKS!
9/28/2024
Phil T. VERIFIED CUSTOMER
While traveling through Petaluma (120 miles from home) I had an engine light come on in my Prius about 2:30 on Friday afternoon. Jordan had the problem identified within 30 minutes of my arrival at the dealership. Repair (coolant pump?) was completed by 4:30. We were eating dinner near our destination by 5:30. What looked to be a messy logistical weekend on Friday afternoon turned into a short delay. Jordan and your team were amazing. Wow and many thanks!
9/28/2024
Keith M. VERIFIED CUSTOMER
Everyone was customer service oriented and professional.
Tgsnk you
9/28/2024
Raymond F. VERIFIED CUSTOMER
Jaime was very easy to work and always had a great attitude.
9/28/2024
Kong E. VERIFIED CUSTOMER
Great job ????
9/28/2024
Patrick M. VERIFIED CUSTOMER
Friendly helpful and appreciated the expedient service!
9/28/2024
Diane H. VERIFIED CUSTOMER
Jonathan did a great job today!
9/28/2024
Peggy C. VERIFIED CUSTOMER
Great service as ususl
9/28/2024
Sean B. VERIFIED CUSTOMER
Anthony was very helpful , keeping me in the loop and navigating the extended warantee coverage.
9/27/2024
Technerl M. VERIFIED CUSTOMER
They are doing a great job l like it thanks ????????