Hansel Toyota Auto Repair Service

Thank you Good service

Adam is always friendly and helpful. My 4runner is still shimmying at highway speeds. So I'm not exactly happy about that issue.

In a word it was awful. Took from 8:30 to 4:30 for a service and installing an alarm package you sold me. EVEN WORSE, the car I bought from you has defect where the passenger window control does not work. So I called you right after I bought and was told to "bring it in and we'll fix it". So I did, only to be told I have to go another dealer to get it fixed, even though I bought it from you. You need to do better.

Rafael was wonderful

Always friendly service folks who are knowledgeable.

Great team

Rafael is an efficient, effective, courteous professional. Thank you for hiring good people and letting them work.

Thank you for having a flexible schedule and friendly service. Adam is a familiar face when I come in and always a professional.

Parts cost me $415 could get on line for $90 BIG RIP OFF Customer service was awesome

Horrible experience 2nd time at ur Toyota service department. First bad experience was right b 4 this past time. Went n for what was to be a quick service. Told it would take 1 hour. Representative forgot about me & I ended up there for 2+ hours. Manager gave me a $10 off coupon-so much for express service. This time I told guy who checked me in about previous experience & also that they had flagged brake pads previous 2 services. Told me he would put on rush service. 1&1/2 hours later I had to approach him about what was happening 1/2 hour later he came out & told me that they had found tiny timing gasket issue that would b monitored but not to worry about then said but they did find brakes at 1%. So I asked if they had fixed it since I had told him in beginning about that b n a concern. Of course they hadn’t. So I told them I wanted them to do it & he gave me another 1 & 1/2 hour wait. My $59.00 service was now an additional $275. Not happy how it was handled. Told him I was n time rush & had traveled from SF 2 use u all. After it all the guy gave me coupon to go to front of car wash line next time I came?!? Really?? That’s suppose to make me feel better about an 11:15 to 3:00 pm appointment that put me in rush hour traffic with a warriors play-off game? Really bad service. If I were to grade my past two visits with u all i’d Have to give u a D- at best. It’s a shame as i’ve Bought multiple vehicles from Hansel dealerships & I doubt I will ever use you all again. My suggestion would b to send ur service people back to customer service classes-sincerely, Susan B

Great customer service with Michael

Jose was awesome!

Rafael was exceptional at his customer service. We were marveled by his professionalism and could not have asked for a better service specialist. Thank you Rafael! Best experience thus far at Hansel Toyota.

Service was quick and thorough. Staff was helpful and courteous.

Excellent service at Hansel Toyota in Petaluma. Knowledgeable staff and technicians, comfortable waiting area.

Very fast and very efficient. The only issue I have is that the set up of the service counters. You never know where to line up. It’s just a cluster of people and confusing.

Donna was very helpful

Adam in service department is a great guy & knows what he is doing. Thank you Adam

Donna is a joy to work with. She is helpful, kind and informative. Her solution focused customer service is refreshing, and a great asset to your company. I appreciate the entire team at Hansel Toyota. Thank you

Always have a great experience with Hansel Toyota and their service. I have been going to Hansel since 2004. This is my third Toyota. Today I felt with Jose Reyes and was extremely helpful and went over my service with me.