Rep explained little and encouraged me to do oil change that wasn’t necessary
9/17/2024
Virginia B. VERIFIED CUSTOMER
The service on our Grand Highlander was done quickly and on time… very nice!
9/17/2024
Thomas M. VERIFIED CUSTOMER
Jaime is a very good person for that job!
9/17/2024
Michael H. VERIFIED CUSTOMER
Anthony was absolutely great at processing and keeping me informed.
9/17/2024
Luningning W. VERIFIED CUSTOMER
Excellent customer service
9/17/2024
Richard T. VERIFIED CUSTOMER
Nail in my tire. Brought in unannounced. Jose politely fit me in and said he need to keep the vehicle 3-4 hours. Offered me a shuttle ride home and promptly called me when the car was ready in the range he predicted.
9/17/2024
Bridget H. VERIFIED CUSTOMER
Jaime was great. Friendly, professional, courteous.
9/17/2024
Sherry K. VERIFIED CUSTOMER
Anthony was extremely professional and helpful with my service today.
Thank you!! Always appreciate HanselToyota staff members!????
9/17/2024
Vivi L. VERIFIED CUSTOMER
Ivan (sales person) and Anthony (service deartment) and I didn’t get the guys name in parts were all very nice
9/17/2024
Teresa R. VERIFIED CUSTOMER
Just a few days after doing maintenance the exclamation ?? light came on.
9/16/2024
Carolyn O. VERIFIED CUSTOMER
I did miss the car wash that Always happened before when I had my car serviced.
9/15/2024
Deborah S. VERIFIED CUSTOMER
Thank you for updates on future service
Deborah
9/14/2024
Amy S. VERIFIED CUSTOMER
I elected to wait for my service to be performed when I was given an estimate of 3 to 4 hours for it to be done. At 3.5 hours I finally asked for an update and they told me another 30-45 minutes. But it wasn’t done for another 2 hours. If ii had been given a better estimate I would not have elected to wait or to have the service done that day since I would need the car to pick up my kids from school. There was poor communication and my original advisor left for the day handing me off to another who did his best with the situation but it was not a good experience.
9/14/2024
Stacy M. VERIFIED CUSTOMER
Jordan is knowledgeable about Hansel services and she is wonderful to work with!
9/14/2024
Douglas L. VERIFIED CUSTOMER
Brandyn does a good job.
9/14/2024
Ian B. VERIFIED CUSTOMER
Did not receive call or text when my car was finished
9/14/2024
Cristina G. VERIFIED CUSTOMER
I like the way he helps me very professional.
Thank you Antony
9/14/2024
James H. VERIFIED CUSTOMER
Took 2 hours for an oil change
9/14/2024
Martin G. VERIFIED CUSTOMER
Excellent customer service and took care of my issues with a timely manner.
Incredibly helpful and very informative. Best experience I’ve ever received from the Hansel Toyota service center
9/14/2024
William C. VERIFIED CUSTOMER
Excellent and efficient as always
Thank you for the excellent service throughout the years