They are good to take care of my care. Why I bought 3th toyota 3 weeks ago and service advisor talk to ne what happened my care
9/12/2024
Teri C. VERIFIED CUSTOMER
Brandyn helped me 2 weeks in a row with my left front fender liner that was damaged in a parking lot in San Francisco. She arranged for the liner to be removed and a new liner ordered. She then set an appointment for the installing of the new liner.. the next week and transportation to home while it was installed.
9/12/2024
Andrew G. VERIFIED CUSTOMER
Overpriced labor.
2,000$ in labor and you have my truck for 6 hours…
Does not make sense. My brother worked there for 3 years. He looked over the paperwork and agreed I was overcharged. I’ll be calling in the morning so we can come to some resolution… I’ve never brought my truck anywhere else for service, been an extremely loyal customer just not understanding where the crazy labor fees come from. My bill was 3,200$ and 2,000 of that was labor in 6 hours !? That’s crazy
9/12/2024
Jo F. VERIFIED CUSTOMER
As always, professional, courteous, and efficient!
9/12/2024
Sigmund M. VERIFIED CUSTOMER
Completely satisfied with the experience I had with staff at Hansel
9/12/2024
Doris M. VERIFIED CUSTOMER
V
VERY COURTESY AND EFFICIENT!
9/12/2024
Molly I. VERIFIED CUSTOMER
Thank you. I have come to have a deep trust in your service. I am grateful.
9/12/2024
Madilyn S. VERIFIED CUSTOMER
anthony was great, got us in and out quick with a friendly face!
9/11/2024
Karen L. VERIFIED CUSTOMER
Excellent Service writer. Prompt service
9/11/2024
Eileen M. VERIFIED CUSTOMER
Excellent service by Jose explained everything patient respectful kind
9/11/2024
Sherri B. VERIFIED CUSTOMER
I was not talked to about your interlock policy. I was very clear about my situation and the appointment was set. My car is working now. I didn’t get my maintenance service and no one touched my car beyond the battery. As I arrived, we were taken care of and everyone was lovely. My car was still very dirty. I was disappointed that not veveryone had full knowledge behind me having the breathalyzer in my car.
9/11/2024
Robert R. VERIFIED CUSTOMER
Thanks Jordan!
9/11/2024
Ronald R. VERIFIED CUSTOMER
Is good job
9/11/2024
Dee S. VERIFIED CUSTOMER
Respectful comprehensive discussion and suggestions in a unique issue
9/11/2024
Jan K. VERIFIED CUSTOMER
Jose is an excellent asset to Hansel Toyota Service Dept. He always makes us feel comfortable and has knowledge on my vehicles that I take to Hansel Toyota.
9/11/2024
Anthony D. VERIFIED CUSTOMER
Easy peasy
9/10/2024
Salomon Juan. VERIFIED CUSTOMER
Excelente Job
9/10/2024
Thomas G. VERIFIED CUSTOMER
Excellent Customet Service
9/10/2024
Maximilian L. VERIFIED CUSTOMER
You guys went above and beyond. Also, very communicative, and quick service. Thank you!
9/8/2024
Deborah S. VERIFIED CUSTOMER
I had a coupon that based on when o got it lasted only a few days, so I asked - since I am a long term customer- if it could apply (only a few days after expiration) and was told no. Not customer friendly. Will look around for another place to take my car.