He was such a pleasure to work with and I hope I get to in the future.
7/27/2024
Il K. VERIFIED CUSTOMER
Excellent services
7/27/2024
Donna H. VERIFIED CUSTOMER
Friendly service staff
7/26/2024
John K. VERIFIED CUSTOMER
Afternoon appointment was a lot smoother (no line, far fewer people, less waiting).
7/26/2024
Carole C. VERIFIED CUSTOMER
Very good and friendly service!
7/26/2024
Doug C. VERIFIED CUSTOMER
Jonathan was speaking to a very unreasonable customer as I was waiting in line and I was very impressed with his composure and professionalism. He is very good at his job.
7/26/2024
Maria D. VERIFIED CUSTOMER
Jose was very nice and explained service details.
7/26/2024
Mark H. VERIFIED CUSTOMER
????
7/26/2024
Lynne W. VERIFIED CUSTOMER
The staff was very nice and informative..in furniture I will return to buy another Toyota from them..
7/26/2024
Abbie L. VERIFIED CUSTOMER
The customer service person was very helpful and went out of his way to help with specific issues.
7/26/2024
Bruce R. VERIFIED CUSTOMER
She was mainly why I continued to complete having the service I had done! Otherwise I would have and was actually instructed to just get the part and have other friends install it! But because of her extra effort I went with Toyota to do the installation of the broken handle I had on my rav4
7/26/2024
Jose R. VERIFIED CUSTOMER
Anthony did a great job
7/25/2024
Ryan H. VERIFIED CUSTOMER
Clear, concise, and friendly, Jon took very good care of me and my questions that I had.
7/25/2024
Tony C. VERIFIED CUSTOMER
The service rep did the video walk around my Sequoia and must not have realized that audio is recorded as well and said “I would never buy one of these.” That would be a misrepresentation of the brand and it also made me feel upset that a Toyota rep would ever make a comment like that. I also saved the recording as my intentions were to speak to the supervisor but didn’t feel like wasting my time and it not go anywhere. I would feel ashamed if I was the owner of this company. Clearly the rep is only there for a paycheck. I take great pride in the work that I do and my accomplishments. This guy was an embarrassment to the Toyota company.
7/25/2024
David M. VERIFIED CUSTOMER
Anthony was very professional and informative in his dealings with us.
7/25/2024
Kelly B. VERIFIED CUSTOMER
In general, my experience was okay. At first, I thought the service advisor was trying to trick me into getting another 150,000 mile service. I refused it and got an oil change. It took an hour and a half which I think is too long. ( I deliberately get the first appointment of the day in order to get my service done quickly. It doesn't take that long to do an oil change!) Also I told him to not do a tire rotation because I just got new tires 4 days prior. They did a tire rotation anyway. When I got home, I checked my service history online. My 150,000 mile service was not documented. I had the invoice so I manually entered it. Why was it not documented??? Hopefully Tuesday's service will be documented. I plan on checking by the end of the week!!
Please document service correctly. It is important and I was almost tricked into spending another $1700 on a service that I didn't need. Please do better!!
7/24/2024
David N. VERIFIED CUSTOMER
Anthony was great! Quick check-in, upbeat attitude, and he even remembered me at the end of the day when I came to pick up my vehicle. All around an awesome service experience.
7/24/2024
Rachel G. VERIFIED CUSTOMER
Anthony is my absolute favorite service representative. He always remembers me when I come in for service and goes above and beyond every time. It makes my day when I’m lucky enough to have him provide service during my scheduled appointments.