Very kind, polite, informative and professional.
Thank you!
6/11/2024
Darcie R. VERIFIED CUSTOMER
I’m getting the run around on my peeling paint ! No one will give me a call back ! They have already painted spots twice . I will be contacting Toyota of America if they do not fix my car, I will go on yelp and give Hansel a bad name. I’m very frustrated.
6/11/2024
Glenda S. VERIFIED CUSTOMER
The service to my car and me were excellent. Thank you
6/11/2024
Heather F. VERIFIED CUSTOMER
Anthony was fantastic, super friendly and helpful!
6/11/2024
Pauline T. VERIFIED CUSTOMER
The service did not resolve any of my problems, I brought it in because the display was intermittently not working correctly. Should pictures explained it all. They said it needed an update. They gave me an update. Sent me on my way by the time. I got home the same problem was existing. I feel that they did not Turn the car on and off as I had requested to check and see if the problem exists. Now I have to bring it in again.
6/9/2024
Steven P. VERIFIED CUSTOMER
My service advisor is the best I have ever had at a Toyota dealership. He should run the place.
6/8/2024
Alexa P. VERIFIED CUSTOMER
So happy Brandyn is back. I always feel so secure and valued with her- and know my car is getting the best possible car.
6/8/2024
Teresa C. VERIFIED CUSTOMER
Thank you !
6/8/2024
Clayton A. VERIFIED CUSTOMER
Jordan was fantastic. five star service and made our visit very enjoyable. Our car was finished right on time which was a big plus. Brandyn and Jordan were extremely busy with a lobby full of customers, answering calls, and they were so calm and efficient with our time.
6/8/2024
Karen M. VERIFIED CUSTOMER
Excellent service!!!
6/8/2024
Benjamin W. VERIFIED CUSTOMER
Very disappointed in the coupons you send us monthly don’t count towards the service I received. The coupon is only reason I brought our vehicle to the Hansel service center. Please stop sending useless coupons. I’ll take my business elsewhere.
6/7/2024
Susan D. VERIFIED CUSTOMER
Thank You
6/7/2024
Tamyra M. VERIFIED CUSTOMER
Great!.
6/7/2024
Sambo Y. VERIFIED CUSTOMER
Good service
6/7/2024
John K. VERIFIED CUSTOMER
Brought it in because my display screen flashed to review safety alert. Click to view. Nothing happens. So assumed it was recall. They said they did the recall work but the screen still flashes the message when I turn on the car so I don’t know if the work was really done. QA failure. Now I have to drive 30 minutes back to the dealer.
6/7/2024
Michael K. VERIFIED CUSTOMER
Jonathan did a great job. He was very friendly and responsive
6/7/2024
Peter C. VERIFIED CUSTOMER
Everything went smoothly, nothing more needs to be said
6/7/2024
Glenda S. VERIFIED CUSTOMER
Jose is very professional in serving his customers. I totally appreciate him and taking care of all my needs and concerns with my car. Thank you Jose.
6/7/2024
Steven P. VERIFIED CUSTOMER
Great quick customer service.
6/7/2024
Bobby B. VERIFIED CUSTOMER
Jose and Jaime were very accommodating and great to work with