My Service Advisor, Jaime Negra-Saucedo, is absolutely the best! He is always upbeat, knowledgeable, kind, and professional. It is a joy to know that Jaime has my best interests in mind and is extremely thorough in reviewing all my service concerns. Thank you, Jaime!
5/31/2024
Jacob P. VERIFIED CUSTOMER
Jordan was excellent. Calm, informative and felt like she was looking out for the customer. She made the experience really good. I was thankful she took care of me. Thank you Jordan!
5/31/2024
Loretta O. VERIFIED CUSTOMER
It’s always nice to come to the Petaluma Service Center.
5/31/2024
Kathleen C. VERIFIED CUSTOMER
Dylan was great! He was patient, helpful, kind and and I felt like I could trust him which made the experience so much better!
5/31/2024
Chime S. VERIFIED CUSTOMER
Thank you great team great work expedient
5/31/2024
Robert S. VERIFIED CUSTOMER
Great service, Anthony was very knowledgeable and very personable. This was the best service we have had from a Toyota service department in all of the 20 years we have owned various Toyotas. We will come back and make sure to tell other Toyota owners of our experience.
Thank you
5/31/2024
Ralph B. VERIFIED CUSTOMER
Very friendly very professional and helpful
5/31/2024
Ricardo R. VERIFIED CUSTOMER
Thank you Jose. Process was extremely easy and helpful. Jose took amazing care and explained everything. He arranged shuttle service. Thank you Jose.
5/31/2024
Taylor W. VERIFIED CUSTOMER
My maintenance plan that I purchased with my vehicle is apparently no longer valid at this Toyota dealership. Which seems strange since I bought vehicle from Toyota.
5/30/2024
Peter L. VERIFIED CUSTOMER
Thanks!
5/30/2024
Hector R. VERIFIED CUSTOMER
Jonathan was extremely polite and competent. Made things very easy.
5/30/2024
Consuelo K. VERIFIED CUSTOMER
Jaime was great! The person who parked the car, after the work on it , forgot to put the parking brake on , and also left it unlocked! This was a real bummer, since I insisted prior to appointment that the car be locked at all times while on the lot.
5/30/2024
John G. VERIFIED CUSTOMER
The wrong part was ordered for my vehicle. I must come back when the correct part arrives. I’ll let you know.
5/30/2024
Guadalupe V. VERIFIED CUSTOMER
Excellent customer service
5/30/2024
Gayle C. VERIFIED CUSTOMER
Professional and polite!
5/30/2024
June D. VERIFIED CUSTOMER
Jose was most helpful to help me understand today’s maintenance service and also future maintenance services. Great customer service, and so patient.
5/29/2024
Irene H. VERIFIED CUSTOMER
Muy buen trabajo
5/29/2024
Gwynn D. VERIFIED CUSTOMER
Your staff was great. The price was shocking
5/29/2024
Robert S. VERIFIED CUSTOMER
Jose was professional,knowledgeable, courteous and friendly