Austin was very informative, professional and knowledgeable. He deserves a raise.
2/8/2025
John M. VERIFIED CUSTOMER
Our time at Hansel yesterday was just great. Jordan is most professional. She looked after our every need, answered every question and took care of a requested operating system update that makes our key fobs more useful. A visit with Ayman was pleasant, as well. Hansel gets it right. Thanks
2/7/2025
Angelica M. VERIFIED CUSTOMER
Buena Atención de parte de José, me aclaró lon conceptos de lo que iban hacer.Gracias.
2/7/2025
Darlene R. VERIFIED CUSTOMER
Excellent service
2/6/2025
Miguel B. VERIFIED CUSTOMER
Good service
2/6/2025
Eric B. VERIFIED CUSTOMER
The tech was great as was Jordan!
2/6/2025
Esitieri M. VERIFIED CUSTOMER
Excellent service ??????
Thank you for an awesome job ??????
2/6/2025
Juan Pablo. VERIFIED CUSTOMER
Muy buen servicio
2/6/2025
Kathleen M. VERIFIED CUSTOMER
Jaime did an excellent job of making my first Service experience at Hansel
Toyota-Petaluma a very pleasant, helpful, efficient experience. I plan to return for my next servicing because of my positive interaction with Jaime.
First impressions when using a business are paramount to the success of that business. Jaime exceeded my expectations. Well done.
2/6/2025
Robert R. VERIFIED CUSTOMER
Great service
Thanks!!!
2/6/2025
Deborah C. VERIFIED CUSTOMER
Jose was very helpful and answered all our questions about our vehicle.
He took his time explaining things to us. He also returned our calls promptly.
2/5/2025
Mark R. VERIFIED CUSTOMER
Luis (sales person) listened and got me in asap. The young lady that heckled me in outstanding!
The guy that “supposedly fixed” my problem, didn’t listen to me during ride along and this morning same problem exits!!! Very dissatisfied and disappointed with my first interaction with your service department!
2/5/2025
Shannon R. VERIFIED CUSTOMER
My service advisor upon arrival was Austin. He did a fantastic job. It was a very rainy morning when I came in. He came outside before I even got out of my car, checked me in quickly and kept me updated along the way.
When I called to schedule my appointment I got transferred around a lot (4 times to be exact) but once Jonathan got the call he handled it and was very thorough and polite.
2/5/2025
Sam M. VERIFIED CUSTOMER
Great service
Brandyn was very helpful, courteous, and conducted herself very professionally
2/5/2025
Steve E. VERIFIED CUSTOMER
She was friendly and thorough in explaining everything.
2/5/2025
Bob H. VERIFIED CUSTOMER
She’s awesome!
2/5/2025
Ricardo R. VERIFIED CUSTOMER
As always Jose was very professional and took care of our issue very quickly.
2/5/2025
Samuel E. VERIFIED CUSTOMER
Mala experiencia
2/5/2025
Alexa P. VERIFIED CUSTOMER
Brandyn is the best of the best. I had a concern but it was hard to explain / diagnose. Brandyn helped walk me thru the possibilities and options. I always feel better after I brjng my car in- precisely because Brandyn takes such good care of me and my Rav.