All good. Except my cell number is not this one so I didn’t get the messages until I checked this phone.
6/7/2021
Marcia R. VERIFIED CUSTOMER
Everything went very well this time!
6/6/2021
Anthony P. VERIFIED CUSTOMER
Elias Munoz is my regular service agent but he was under the weather this day, since I’ve been doing business with Jim Burke Ford , Kaycee has been there knowing what I do for work and how important it was that my F450 needed to be repaired. Kaycee stepped up and got my truck back to me the same day. I appreciate her and all the staff at Jim Burke. Kaycee you’re awesome
6/6/2021
Trevor S. VERIFIED CUSTOMER
Very hands on. Got everything I needed done while being accommodating.
6/5/2021
Richard G. VERIFIED CUSTOMER
Gabriel always does a great job for all his customers
6/4/2021
MICHAEL P. VERIFIED CUSTOMER
Misty is excellent with costumer service.
Very satisfied.
6/3/2021
ERIC M. VERIFIED CUSTOMER
The dealership was professional, clean and the team provided me with what I wanted along with keeping my service within the timeframe Andres estimated. Andres did a great job and represented Jim Burke well
6/3/2021
CESAR D. VERIFIED CUSTOMER
Fast very good service.keep it up
6/3/2021
Terry M. VERIFIED CUSTOMER
Courteous, professional, knowledgeable and efficient!
6/3/2021
ALISON H. VERIFIED CUSTOMER
Everything went smoothly and as planned. No complaints
6/3/2021
Joe L. VERIFIED CUSTOMER
Misty knows the F-150 vehicle requirements. Misty is my go to person when I need my vehicle serviced and maintained. Misty is an asset to your Ford team at Jim Burke Ford dealership.
Thank You.
Joe L
6/2/2021
MELISSA L. VERIFIED CUSTOMER
Always good service. Didn’t like that my lug nuts were swollen and I had to pay to replace them. It was an extra cost. My mechanic dad had never heard of that before so I googled it. Apparently it’s only spectating models of Fords that this is happening too because they put cheaper ones in to begin with.
6/2/2021
RANESHA N. VERIFIED CUSTOMER
Everything was handled promptly and smoothly!
5/30/2021
Rankin Electric. VERIFIED CUSTOMER
Very happy with Jim Burke Ford overall. I have about 10 Fords in my business and personal. My concern is simple but it is what it is...not a complaint but an observation. I bought my truck at JBF and the only people to ever work on it has been the lube shop. When I find out the lug nuts are all rounded off and need to be replaced, I was taken back. One of 3 things had to happen. One, Ford is using poor lug nuts as this hasn't never happened to any of our fleet before, someone has used the wrong sized socket or over torqued, or there is a commission driven situation. It's not about the money at all but it has to be one of the 3. Having many vehicle over 45 years and multiple in my business and never heard of this before, let alone with a car that has the same tires and they have only been rotated. I didn't want to leave an online post out of respect but those were my concerns.
5/29/2021
CATHY S. VERIFIED CUSTOMER
As always, Jim Burke and Quick Lane provided exemplary customer service and technical skills. Car taken promptly back - pleasant waiting area - service provided was explained by service agent - great personality, friendly, knowledgeable. Bought from Jim Burke for last 25 years and will continue to do so.
5/29/2021
RUBEN S. VERIFIED CUSTOMER
Misty outstanding service writer very Caring and friendly Misty is very dependable whenever I need service on my vehicle
5/28/2021
CHERYL W. VERIFIED CUSTOMER
Gabriel was considerate and professional. My Explorer was repaired in a short time and I was notified when it was ready to be picked up.
5/28/2021
Kevin D. VERIFIED CUSTOMER
Happy
5/27/2021
Gary S. VERIFIED CUSTOMER
Yessenia’s overall courtesy was good and professional. However, when I asked her if the same correct coolant was used as in the last coolant drain service, she did not check and gave me incorrect information. The technician used the wrong coolant. This was brought to the manager’s attention and now a follow up appointment has been made to rectify the error with a required total engine coolant flush. Therefore I am not happy with the service I received from this dealer.