I waited too long and was not notified when the car was ready. I also asked for two valve cap stems that were missing on my tires from the last service and didn’t get them. Overall the service was fair.
3/3/2021
Richard L. VERIFIED CUSTOMER
Appreciated follow ups regarding when my car would be ready.
2/28/2021
ROMEO L. VERIFIED CUSTOMER
Misty was outstanding
2/27/2021
CARL V. VERIFIED CUSTOMER
He is the Best!
2/27/2021
Gabriel W. VERIFIED CUSTOMER
Andres has given the absolute best service I’ve ever had here in the service department. He remembers my name when I walk in, is so respectful, and just seems like he is there to serve me. It makes me feel like I have someone in the service department I trust to take my vehicles to get serviced. Thank you Andres!
2/26/2021
Paul B. VERIFIED CUSTOMER
The problem with my vehicle was not solved. I have a 2019 pickup that will not start in the morning due to the batteries being dead.
I took it to quicklane to diagnose the issue and I was told there is no problem they could identify. They suggested next time that I take it to the ford service shop for another evaluation.
I traveled an hour to get to Ford and feel like my time was wasted.
So I am left with having to jump start my 85k pickup every morning.
2/26/2021
VALERIE H. VERIFIED CUSTOMER
We were told the car would be done Monday. I got a call about 4:30 that the parts were not in and it would not be done until 9:00am the next day. At 9:15 I called and was told noon. When I called again, I was told 2:00. When I arrived I had to wait 30-45 minutes. I could have changed the brakes myself in 2 hours. Very disappointing service.
2/26/2021
Linda S. VERIFIED CUSTOMER
You noted the filter needed changed, why did you not change it. You noted brakes need looked at, why did someone not tell me so we could change them. I thing this was because it was the last free service. Jag
2/25/2021
SHARON A. VERIFIED CUSTOMER
Great job. Crude worked when I set it. I’m happy. Thank you all for doing a good job
2/25/2021
ERIN M. VERIFIED CUSTOMER
Kaycee was very communicative, set expectations and delivered on them. She always does a great job!
2/25/2021
Charlotte S. VERIFIED CUSTOMER
Staff was helpful and nice.
2/25/2021
John F. VERIFIED CUSTOMER
No issues, completed to satisfaction
2/24/2021
Donny K. VERIFIED CUSTOMER
Great as always did what u needed done and quick
2/24/2021
FORREST H. VERIFIED CUSTOMER
I had an appointment for 1:30. My truck was done at 3;00. Seems along time to get the oil changed. Thanks
2/24/2021
Michael Minner. VERIFIED CUSTOMER
All of your service staff are very friendly and professional. A pleasure to work with.
2/23/2021
Theresa F. VERIFIED CUSTOMER
We are always very happy with the service at Ford quicklube
2/23/2021
CALVIN N. VERIFIED CUSTOMER
I have been coming to Jim Burke for 30 years and never been disappointed. They always deliver first hand work. The employees are friendly and make you feel welcomed. Thanks
2/23/2021
Donald B. VERIFIED CUSTOMER
Misty’s customer service was excellent. Best service I have received in many years. She was extremely efficienct and communicated very well during the entire process. If she was working for me I would give her a raise in pay.
Great job Misty.
2/23/2021
Michelle B. VERIFIED CUSTOMER
Great service and super friendly staff
2/21/2021
CHRISTOPHER S. VERIFIED CUSTOMER
I can’t imagine working with anyone at the Quicklane other than Misty, sincerely. Others have come and gone and she remains a familiar and friendly face and the person I recommend to friends and family. She is attentive and maintains excellent communication. Thanks Misty.