Misty is an asset to Ford. Best service advisor ever!
12/4/2020
Crettol Farms. VERIFIED CUSTOMER
Your service team do an excellent job of taking care of your customers. Every time I bring my vehicle in for service they are thorough, knowledgeable, courteous and deliver my vehicle back to me fully serviced and repaired on time. Good job to the service techs and mechanics at Jim Burke Ford.
12/4/2020
TRAVIS M. VERIFIED CUSTOMER
Kaycee was professional and pushed to get my vehicle fixed in short amount of time. Would highly recommend
12/3/2020
TROY F. VERIFIED CUSTOMER
Excellent Service
12/1/2020
William R. VERIFIED CUSTOMER
Always happy with JBF service!!!
12/1/2020
DENNIS W. VERIFIED CUSTOMER
Great service
12/1/2020
STEVE H. VERIFIED CUSTOMER
I see Misty at the counter most every time I come for service.
Misty is always polite, friendly and very helpful.
On the phone, to make an appointment, Misty was very helpful.
12/1/2020
Bruce P. VERIFIED CUSTOMER
Good job !!!!!!!
11/27/2020
VERONICA S. VERIFIED CUSTOMER
Misty was polite, courteous and great at her job.
11/25/2020
DANA T. VERIFIED CUSTOMER
Went for a alignment and the machine had not been plugged in over the weekend so instead of letting someone know that it would take some time to chsrge,i was left to sit until I asked what was taking so long and then my service person went to find out. At that point I had been there for 2 hours minimum and had to wait an additional hour for a job that should have taken 45 minutes to an hour. The service woman was very apologetic and discounted the job. It would have been better if the mechanic would have let the service person know in turn letting me know.
11/25/2020
Robert M. VERIFIED CUSTOMER
The work was completed as promised.
11/24/2020
Mark B. VERIFIED CUSTOMER
None at this time.
11/24/2020
Robert F. VERIFIED CUSTOMER
Kaycee is just simply the best. Her customer service is incomparable. #1 in my book.
11/22/2020
ARNOLD G. VERIFIED CUSTOMER
Great job
11/21/2020
Kenneth K. VERIFIED CUSTOMER
Def fluid was to be topped off
Was changed for but guess who has to go to the parts store and buy fluid before tomorrow’s trip
No need to call back just do and charge for what you say
11/20/2020
Kevin P. VERIFIED CUSTOMER
Kaycee was was very knowledgeable and efficient to make sure our repair was taken care of in a timely manner!Expectional Customer service!
11/20/2020
VIVIAN R. VERIFIED CUSTOMER
Kaycee Schekel, and the maintenance crew were just amazing. I took my car in on Monday 11-16-20, because I was running very rough. I was scheduled to have my car looked at on the following Wednesday 11-25-20. However the maintenance crew was able to look at my car sooner. On 11-17-20 my birthday Kaycee called me to let me know my car was ready. I was so happy that I told Kaycee she made my birthday, and that I would have my son pick up my car. When he brought me my car, I was surprised by the thoughtfulness of Kaycee. She gave me a nice card with a Starbucks gift card inside. The professionalism and thoughtfulness of Jim Burke Ford staff was outstanding. I would recommend Jim Burke Ford to everyone. Thank you all for taking care and fixing my car so quickly.
11/19/2020
David T. VERIFIED CUSTOMER
She was extremely helpful. She kept me informed as to any and all progress being made on my car. Very pleased with my entire visit.