Kaycee Schekel was fantastic shes a true professional. She's very knowledgeable, customer focused & commitment. Great job Kaycee...
10/7/2020
Kelly J. VERIFIED CUSTOMER
Excellent service!
10/7/2020
Karol K. VERIFIED CUSTOMER
Upon completion of my tire repair appointment and job listing removal from the notice board, I waited 20 minutes then had to inquire about my vehicle. Misty ignored me until I had to inquire if there was a problem. She then blamed the service technician for not giving her the job completion notice. I have never had a problem in the years of bringing my vehicle to Quick Lane under Matthew or Brandon; excellent customer service from these two young men. Misty made me feel like I was an inconvenience to her day- maybe because there was no charge for my tire repair.
10/6/2020
Victorio G. VERIFIED CUSTOMER
In these uncertain times, it’s hard to get the service we need. Although I had to wait more than a week to have my Ford F-150 serviced, Brandon was exceptional in the service he provided. He made sure my appointment time was kept as well as he could and he delivered the service I expected. Thank you Brandon. Job well done.
10/6/2020
Ricardo R. VERIFIED CUSTOMER
Very professional and willing to make sure that was satisfied with the service he did a great job
10/6/2020
Anthony W. VERIFIED CUSTOMER
He worked with us and got the job done
10/5/2020
John H. VERIFIED CUSTOMER
That's why I'm a customer for years John
10/5/2020
Johnny B. VERIFIED CUSTOMER
Yes everyone was very nice and courteous and very helpful
10/3/2020
Michael J. VERIFIED CUSTOMER
They knew what my problem was and fixed it.
10/2/2020
Harvey B. VERIFIED CUSTOMER
Excellent services
10/2/2020
BEN M. VERIFIED CUSTOMER
The service was great. The time that was given to us for the service duration was right on
10/2/2020
Connie R. VERIFIED CUSTOMER
My car is in the collision center and I received a text that it was done. I got a riide down there to pick it up and it’s not done. Good thing my ride had not left. Not happy.
10/1/2020
Stephen W. VERIFIED CUSTOMER
Very complete and prompt service
10/1/2020
Beverley C. VERIFIED CUSTOMER
The service visit was good. Ease of making an appointment was not. The problem I had could have easily have been a safety issue and I told them that. Clicking in steering wheel. Still took a week to get me in. I think any item that is possibly a safety issue should get in within 1 or 2 days at most. Even the other store wouldn’t take it in any sooner. As far as the service part, advisor etc. not a problem at all. Don’t penalize the advisor for the problem with your appointment scheduler. Did not feel safe driving the car for a week. Had to make do with 1 car for the 2 of us for a week.
10/1/2020
CHRISTY S. VERIFIED CUSTOMER
My only complaint is them making me wait even though I had an appointment. They told me I was first up but then let others in ahead of me.
9/30/2020
Bethany R. VERIFIED CUSTOMER
Quick, easy and reliable like always
9/30/2020
DAN T. VERIFIED CUSTOMER
Kaycee was great to work with! Extremely friendly and kept me informed throughout the entire process of getting my truck checked out and parts ordered and then getting the job completed.
9/29/2020
Alexis A. VERIFIED CUSTOMER
Certain employees were not wearing their face masks properly ie below there nose
9/29/2020
Bryant A. VERIFIED CUSTOMER
Kaycee is an absolute pleasure , SHES THE GREATEST, THAMK YOU SO MUCH !!!!