Misty did a fantastic job. I only have one issue to bring up and that is that when I got in my vehicle to drive off the hood was unlatched so I had to latch the hood. I believe that was a technician’s responsibility. Also it might be a good idea for Misty or someone from the sales team to verify everything is buttoned up and ready to go when the customer comes to pick up their vehicle. Thank you very much I’ll be back soon Ronnie
9/26/2020
DAVID I. VERIFIED CUSTOMER
Brandon was very professional and did exactly what he said he would.
Most importantly, this is my usual experience and the reason I have all my cars serviced at Jim Burke Ford(I also own a Jeep & an Escalade).
I recommend Jim Burke Ford without reservation.
9/26/2020
David N. VERIFIED CUSTOMER
Thanks for your quick service I do appreciate it thanks I’ll see you in a couple thousand miles. Thanks again To you and your crew
9/26/2020
Oscar V. VERIFIED CUSTOMER
An oil leak was found during inspection. I was told I would need to take it to the service department, which I understood. However, when I asked if they could call them and get me a rough estimate I was told they would have to run a diagnostic test first which would cost $130. It just seems outrageous to me that I wouldn’t be able to get an estimate without having to pay. I was just told I have an oil leak now you need to verify it further with a diagnostic check. Makes no sense.
9/25/2020
Barbara P. VERIFIED CUSTOMER
Took my car in at noon and was told they were busy and it would be ready around 3. I said I was leaving it and would be back after work. I arrived to pick it up at 3:40 and the car hadn’t even been moved. I had to wait another hour for an oil change.
9/25/2020
Teresa L. VERIFIED CUSTOMER
Brandon, along with all of the customer service personnel, are professional and friendly, and focused.
9/25/2020
JAMES B. VERIFIED CUSTOMER
As always, Misty was on top of her game in providing absolutely terrific customer service. I know she’s been here a long time because I’ve been bringing vehicles here for a long rime. I have a lot of confidence in using your Quicklane and it’s because of the service provided by great employees like Misty. Thorough, a great listener, and really important, pays attention to the little details.
9/25/2020
JONITA U. VERIFIED CUSTOMER
Good service. Brandon explained service that was done. Very professional and knowledgeable.
9/25/2020
Michael A. VERIFIED CUSTOMER
Kaycee always does a great job for us and got our vehicle in and out quickly.
Thanks!
9/24/2020
Daniel R. VERIFIED CUSTOMER
Misty did a great job and handled our issues about our truck wonderfully. Thank you so much.
9/24/2020
Brian P. VERIFIED CUSTOMER
Misty was the bomb. Always handles business professionally.
9/24/2020
Dennis W. VERIFIED CUSTOMER
Brandon did a very good job taking care of the problem
He was professional and took care of the problem in a timely matter
Very satisfied and pleased with his customer care and service
9/24/2020
Daniel R. VERIFIED CUSTOMER
Great service, great people, and a speedy service. Thank you!
9/24/2020
MICHAEL P. VERIFIED CUSTOMER
Misty was excellent, very professional.
9/23/2020
JOHN Y. VERIFIED CUSTOMER
Special thanks to Brandon Valdez again. Great job, much appreciation.
9/23/2020
Karl N. VERIFIED CUSTOMER
When I came in I explained that I had just called in and was told to come in for a diagnostic. I got looked at as if I were crazy. Not knowing you have two dealerships. I have just come into the area from out of state. I felt more like a money purse than a customer. Ominous from Washington and dealing with a dealership that truly treats each customer like family I was left with a bad taste in my mouth here. I never believe the customer is always right. But I do believe in employees keeping opinions and attitudes in check when dealing with a situation that is confusing for the customer. Your employees are the gate keepers of knowledge. They need to freely give it away and deliver on the promises of the FORD motor company. Thank you.