In and out in about an hour, no complaints. Everyone was courteous and I think smiling behind those masks.
7/30/2020
John B. VERIFIED CUSTOMER
It was reasonably priced, convenient, and quick turnaround. I liked the texting and app that you sent.
7/29/2020
Veronica C. VERIFIED CUSTOMER
Wait was a little long but was worth it thank you
7/29/2020
TRACY B. VERIFIED CUSTOMER
Pam was awesome. She delivered excellent customer service and kept me informed about my vehicle. I could tell she was really busy at times but always kept a nice pleasant tone in her voice which was really appreciated. Awesome customer service
7/29/2020
Leilah C. VERIFIED CUSTOMER
When I called to schedule my appointment and to ask questions about how long it would take, I was told the wait time was hours long. So I made the appointment and my car was done within the hour. I’m very satisfied. Thank you!!!
7/28/2020
KEVIN D. VERIFIED CUSTOMER
In and out
7/28/2020
Troy F. VERIFIED CUSTOMER
Thanks everyone’s help
7/28/2020
Elia H. VERIFIED CUSTOMER
Especially the time !!!! Súper fast
7/28/2020
Mary H. VERIFIED CUSTOMER
Great job.
7/26/2020
CHRISTOPHER A. VERIFIED CUSTOMER
TPMS is giving out different readings from left front to right rear
7/26/2020
Toby S. VERIFIED CUSTOMER
Kaycee and her team are awesome!
7/25/2020
Todd W. VERIFIED CUSTOMER
Misty, is always very professional and pleasant!
7/24/2020
Steven G. VERIFIED CUSTOMER
Service performed was ok but they mistakenly took other vehicles before mine. I had been first in line when the door opened. They did apologize for the mixup.
7/24/2020
John R. VERIFIED CUSTOMER
Shop is real slow
7/23/2020
Louise J. VERIFIED CUSTOMER
Gabriel went above and beyond the call of duty for me.
When my AC stopped working last Friday at 4Pm I left messages with everyone I could think of at Ford and Lincoln who might be able to help me. Gabriel returned my call at 5:35PM on Friday night . Gabriel Met me at Certified leasing where Kaylin got me into a rental truck. She also went above and beyond the call of duty for me. Gabriel patiently waited for me to move my belonging to the rental and personally drove my MKX back to service. On Monday Tom returned my call and got me into a Lincoln loaner. He also waived any weekend rental fees. I am so grateful to Gabriel, Kaylin and Tom for all they did. I knew I made Gabriel and Kaylin late for their friday evening and yet they were kind and patient and smiling. They are truly an asset to your organization. they are customer service super stars. I don't have her name however the very nice lady who answered the phones on Friday night at Ford did everything she could to help me too.
7/23/2020
JOHN Y. VERIFIED CUSTOMER
Brandon is a great representative for you at Jim Burke Ford. He was professional and attentive to my card service. Thanks again
7/22/2020
Armando G. VERIFIED CUSTOMER
Great service
7/21/2020
TROY F. VERIFIED CUSTOMER
Super nice service
7/18/2020
John F. VERIFIED CUSTOMER
Vehicle was covered with dried white substance. I washed it the day before. I had them run it thru the wash but it did not come off. No one had an answer what it was .. of course.
7/17/2020
KILLEE J. VERIFIED CUSTOMER
I was pleased with the service process with Ford Service recall repairs