Mathew did a great job in getting me in and getting my car done
12/18/2019
Ashley B. VERIFIED CUSTOMER
Very pleasant honest service
12/17/2019
Mark W. VERIFIED CUSTOMER
Matthew has helped me before too. He is friendly, knowledgeable, and unflappable. He is a positive representative of Jim Burke Ford.
12/17/2019
Kimberly M. VERIFIED CUSTOMER
Professional and friendly service is always appreciated! That was my experience during this visit.
12/15/2019
Kenneth B. VERIFIED CUSTOMER
Fast, excellent service
12/14/2019
Philip B. VERIFIED CUSTOMER
As usual, I receive great service both from the service technicians and from the customer service rep Misty. In the near future I am going to be making a appointment for some service on the same car, and of course I will be at Jim Burke Ford on Oak street. Thank you again for your attention to detail.
12/14/2019
Kerry C. VERIFIED CUSTOMER
Quick, complete service. Fair price. Misty is knowledgeable, friendly, and very helpful.
12/13/2019
ALAN B. VERIFIED CUSTOMER
Mathew is a pro, knowledable, competent, sincere, helpful to the smallest detail and any questions I may have. I like to get online with my laptop while waiting, he helped me login. Actually, ALL of your crew in the front office of Quick Lane are great. I arrive before 7am to get in first. Yesterday there was no line out front. I was in/out less than an hour. Good job JBF!
12/13/2019
William R. VERIFIED CUSTOMER
Awesome!!!
12/13/2019
William J. VERIFIED CUSTOMER
She was very thorough with the billing process.
12/12/2019
Gabriela G. VERIFIED CUSTOMER
Age was nice
12/12/2019
MARSHA H. VERIFIED CUSTOMER
He was professional and service was done in a timely manner.
12/11/2019
Lindsey S. VERIFIED CUSTOMER
Unfortunately, I was told my alternator would need to be replaced and it was going to be $1100. Then I was told the alternator is covered under warranty. Two days later I was told it isn’t covered. I could care less about that, because when Matt called to inform me about my alternator he sounded unsure, as if something else was actually wrong with the car. Well fast forward to today and a second opinion later, Ford was wrong. It is in fact, NOT MY ALTERNATOR. My car has been serviced for other parts, the alternator tested fine. So much for trying to **** me of $1100 for something that would not have fixed the problem. The issue has now been fixed, and I will no longer be using your services. I don’t appreciate the customer service, especially when I’ve been nothing but generous in my public reviews of Jim Burke(which are now deleted). I thought I could buy a car and have it serviced with an honest and professional business. Unfortunately, I have a recall that will need to be repaired there, and I don’t feel confident doing that based on this experience. I’ve always tried to support local, however, my faith has me thinking otherwise.
12/11/2019
Charles S. VERIFIED CUSTOMER
The right people for the right job
12/11/2019
Ryan D. VERIFIED CUSTOMER
A1 quality of service every time
12/11/2019
Lori H. VERIFIED CUSTOMER
Brandon was great, I love this place, prompt service, and Brandon is extremely knowledgeable
12/10/2019
Carolyn P. VERIFIED CUSTOMER
I'm very grateful to Misty for making things work for us to get our SUV fixed and back on the road. I was Blessed.Thanks so much She deserves a raise or promotion . That's how good she is.
12/9/2019
Patica R. VERIFIED CUSTOMER
Everything was done as expected and in the right time. Very pleased with the service I’ve got.