The quick lube service department did a fine job. This is my third Ford pickup that I’ve purchased from Jim Burke. The service department rotated my tires in February 2019. I had a flat tire on my right front in the last month or two and had to put the spare light n to make it to a repair shop. The proper tools were used. I was going to service my truck and noticed that all six lug nuts on the right front were starting to round. I was barely able to get one off and called Ford. I took my pickup in the same day. I have the upgraded custom wheels and I was able to purchase 24 new lug nuts that are all steel for $100. Apparently the OEM lug nuts have an outer layer of aluminum and round prematurely. I order all my pickups fully loaded and have only 39,500 miles on this one. I would expect higher quality control from Ford. This could have been a real issue on the side of the Interstate.
11/2/2019
Robert W. VERIFIED CUSTOMER
Was very thorough and answered all my questions and gave top quality services to my fusion se and look forward to coming back in the future for services
11/2/2019
Ira R. VERIFIED CUSTOMER
I am completely satisfied they provide good customer service and good coffee thank you very much
11/1/2019
Rosario C. VERIFIED CUSTOMER
Great job
11/1/2019
Kayleigh R. VERIFIED CUSTOMER
It would be nice if the information was provided a little better but overall I am satisfied.
10/30/2019
Neal J. VERIFIED CUSTOMER
I dropped it off at 10:50 am and I left at 5:45 pm when my truck was finished. Quick Lane? Quick Lane my ****. And this isnt the first time.
10/30/2019
Ronnie P. VERIFIED CUSTOMER
Great service and quit on time
10/30/2019
PATRICK J. VERIFIED CUSTOMER
Work was good but to have a 3:00 appointment and not begin work on your vehicle until 3:50 is unacceptable.
10/30/2019
James M. VERIFIED CUSTOMER
Always great service. I really enjoy the timely shuttle service too
Thank you,
James M
10/29/2019
Toby S. VERIFIED CUSTOMER
Made an appointment and I was in and out of there on a Saturday! Thank you!
10/29/2019
James B. VERIFIED CUSTOMER
I have been a customer for many years at Quick Lane. Misty is one of the main reasons for my loyalty. Misty and a few others that work for you always seem to go the extra mile for their customers. That means everything.
10/26/2019
Al A. VERIFIED CUSTOMER
Great experience overall ty!
10/26/2019
Ken H. VERIFIED CUSTOMER
Thank you Matthew for all your help today.
10/25/2019
Donna H. VERIFIED CUSTOMER
Nice staff, very friendly and busy place
10/25/2019
Jon W. VERIFIED CUSTOMER
Very organized and convenient process. Courteous staff.
10/24/2019
DEBRA S. VERIFIED CUSTOMER
Great service!
10/23/2019
Brian M. VERIFIED CUSTOMER
If anyone wants to have a brief discussion, feel free to call me. I have several issues (nothing big). Just a few things like job handling, estimating, etc.